Marcus Wirth Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Wilmington, Delaware

Assist Front of House Manager in successful operation of Valet parking, Front Desk, Concierge, Bell staff, PBX and Parking garage. •Manage staff of 60 •Accountable for financial performance of parking garage which has $1.4 million in revenue •Brought control of parking garage / valet operation from outsourced company to hotel control resulting in Operating Margin increase of $172, 000 from 2008 to 2009, as well instrumental in achieving further Operating Margin increase of $168,00 from 2010 to 2011.•Hotel lead for internal safety auditing, focusing on preventing injury through proactively identifying unsafe conditions and unsafe acts.•Instrumental in achieving YTD guest service scores of 94%, as measured by Unifocus• Responsible for training of all areas utilizing Freeman methodology•Instrumental in achieving 100% on Preferred and AAA shops for 2010 & 2011

Wilmington, Delaware

Oversee all dining outlets in the hotel including: Four Diamond award winning Green Room, Green Room Bar, Lobby Lounge and Brandywine Room. Oversee supervision of six dining outlets at both Hotel du Pont and DuPont Country Club• Full responsibility for creating entire F&B budget, monthly P&L accountability for dining outlets.• Achieved overall margin increase of 7.9% YTD to budget and 31% to LY in Green Room.• Member of team that synergized banquet operations between both properties.• Responsible for relocating Room Service to Green Room kitchen area to reduce overall operating expenses.• Oversaw a total of 65 employees, managed staff of 30• Analyzed business levels and formulated plan to reduce costs on lowest revenue periods by eliminating fine dining on two nights a week and offering casual dining • Responsible for training of all areas utilizing Freeman methodology• Monthly inventory of 4,000 bottle wine cellar

Wilmington, Delaware

Responsible for Front Desk operations and overall guest satisfaction for AAA Four Diamond 217 room Preferred hotel. Responsible for managing the Front Desk, PBX, Bellman and improving overall guest satisfaction. Act as manager on duty each day. Lateral supervision of Concierge and Bell stand • Implemented up sell program for receptionists that gained $52,000 in incremental revenue for 2006 calendar year.• Reduced staff turnover by 30 percent in 2006.• Nominated “Impact Manager of the Year” in 2005.• Manage staff of 10 per shift • Responded to and resolved guest issues for all departments • Organize special requests for both transient and group guests • Led coaching and counseling lessons with staff