Singlehandedly manage all aspects of IT for a 150-person startup. Created a majority of the IT processes from the ground up. Built the standard image for company Windows & Mac devices. Manage Azure, Intune, Mosyle MDM. Introduced a new Asset Management system, procuring Snipe-IT and building it from scratch. Built our Okta instance from scratch, creating various SAML & OIDC SSO configurations.

One half of a two person team that ran the entire IT Infrastructure for both our US and EU locations. Resolved daily support requests within our SLA scope, managed the network using Meraki Dashboard, managed multiple SaaS applications (Okta Admin, Google Workspace Admin, Slack Admin, etc). Managed and purchased licenses for multiple engineering programs, as well as for Parrallels and Microsoft Office. Interviewed and trained IT personnel. Handled onboarding/offboarding of employees. Purchased, setup, and managed office printers. Managed multiple MDM solutions including, JAMF, Microsoft Intune, and Kandji. I was also the lead of multiple projects. One project being the setup of a wi-fi network in an airport hangar including the purchasing, building, and setup of the network and all it’s required parts.

All-encompassing technical service role that includes managing multiple SaaS technologies (JAMF, Mimecast, O365, Okta, HYPR, SCCM, Adobe Creative Cloud, etc), resolving support tickets, and acting as executive support to C-Level executives and their assistants.

Responsible for resolving support tickets, onboarding/offboarding employees, and provisioning hardware. I started this role while the company was going through a Windows 10 / Office 365 migration, and was able to hit the ground running. I manage accounts and computer objects using Active Directory, Exchange, Office 365, and JAMF in a 60/40 PC/Mac environment. I also created, managed, and pushed policies within JAMF & SCCM while the company had a vacant Client Engineer position.

Lead PC Tech and backup Executive Support Technician. Tier 2 support level technician responsible for repairing escalated tickets for both PC and Mac systems, training new hires, mentoring interns, supporting A/V requests, and managing the ticket que. I’ve been appointed the lead on multiple projects that involve introducing & configuring new technology into the company, setting up microphone & speaker systems for special events, managing PC refresh, and large scale equipment relocations.

Responsible for supporting big name music, sports, and movie agents (as well as their assistants) with resolutions for their technical needs in a 60/40 PC to MAC environment. This included but was not limited to software & hardware break/fix issues, new hardware deployments, active directory management, exchange server management, inventory management, and video conference support.

Responsible for providing the customer with technical support by collecting trouble tickets, analyzing issues, carrying out solutions, and tracking issues to completion. Other responsibilities include collecting Desktop inventory, decommissioning unused asserts, setting up/ configuring/ imaging/ deploying systems, printers, and other desktop IT assets, performing data transfers, and managing user/computer accounts using Active Directory & SCCM.

Responsible for life-cycle management and PC deployment during a 10-month period for Smithsonian users with outdated systems. I am a member of the PDHRP (Periodic Desktop Hardware Replacement Program) team with desktop rollout duties for clients including: imaging, customization/configuration, pre/post-installation interviews, data migration from old hardware to new hardware, hardware/software installation, and troubleshooting.

Responsible for resolving incidents at a Tier 2 level that couldn’t be resolved by Helpdesk personnel. These incidents include issues with software applications (in-house & third party), hardware, network, and account administration. My responsibilities also include the imaging and deployment of new machines via life cycle management. I am also responsible for ensuring installations are accomplished per plan, manufacturer specifications, and industry best practice. Also, perform duties such as administering user accounts and adding computers/servers to the domain via Active Directory.

Responsible for repairing and maintaining customer’s computers, televisions, & mp3 players. Basically acted as a Tier 1 Support Technician. Lead support person for Mac OS X, Mac for Office, and iWorks. Responsible for providing customers with the proper knowledge of the latest technologies and alleviating distressed customers by repairing their malfunctioning computer systems. Provided hardware/ printer/ and application support for customer purchased equipment.

Acted as System Administrator for the DRIS project managing accounts, resolving system issues, installing necessary software/OS, etc. Researched, documented, and tested open source applications for use in the DRIS labs. Resolved customer support issues with DRIS labs infrastructure. Given the lead role in scheduling and executing the decommissioning of the all equipment in lab environments. Managed trouble tickets in ClearQuest and tracked them to completion. Used Remote Control software to resolve application issues on remote machines. Created a database that documented all system hardware and software components, which is being considered for submission as a company BIP (Business Improvement Process). Provided basic hardware/ printer/ and application support for lab equipment. Received support calls and routed them effectively within a large organizational telephony system.