Marcus Rogers Email & Phone Number

Redmond, Washington, Us

San Marcos, California, Us

Vienna, Virginia, Us

• Worked on a contract under the Marine Corps Network Efficiency Lab at the Marine Corps Tactical Systems Support Activity. • Created Java-based charting application to assist in network capture analysis and reporting. • Lead development of python-based test automation framework for UI and network automation and metric collection. • Developed a full-stack web-app (React and NodeJS) for internal inventory management. • Developed tool for parsing VMF messages passed across a network in real time. • Worked on a contract under the Marine Corps Network Efficiency Lab at the Marine Corps Tactical Systems Support Activity. • Utilized advanced network analysis tools to analyze and troubleshoot Marine Corps tactical networks. Provided daily snapshots of network profiles while on site. • Assisted planning and implementation of evaluation plans for the enhancement of Marine Corps communications. • Designed and built laboratory networks for device and configuration testing. • Assisted in data center move and rebuild of all servers • Ensured any configurations followed best security practices. • Function as backup project manager for the contract

Houston, Texas, Us

• Promoted to helpdesk supervisor and project manager to assist in USMC NGEN transition. • Hiring manager for HP sub-contractors to work on USMC MITSC West help desk. • Provided training and Technical lead coaching to all MITSC personnel. • Created helpdesk automation and WFM tools to target MITSC’s weak points. • Assisted in building out processes and procedures for help desk operations. • Maintained the highest staffing coverage of all HP MISTC teams. • Led on-boarding and training for HP sub-contractor hires • Performed the technical assessments for prospective new hires. • Provided coaching as needed to correct performance issues. • Took over calls for user requested supervisor escalation from T1 agents. • Lead and instructed multiple training classes of between 5 and 20 new hires. • Trained new hires on maintaining a secure service desk and security best practices when using administrator accounts. • Successfully trained and prepared a subset of help desk agents for Security+

Orlando, Fl, Us

• Working as a subcontractor to HP working on the Navy and Marine Corps Intranet (NMCI) providing desktop support to Navy and Marine Corps personnel. • Wrote tools used by Tier 2 and 3 support. • Provided over 30 new articles and processes to the internal Knowledge Center. • Support various internal and proprietary programs, remote access though VPN's, BlackBerry software and hardware, Microsoft Office 2003, Internet Explorer 6 and 7, and all aspects of Windows. • Moved to the VIP\Mission Critical support desk to support high-ranking officers and mission critical assets. • Often resourced to perform Tier 2 or Tier 3 functions. • Followed all practices and procedures related to security and social engineering.

Duties included tracing and documenting all connections from the access layer switches to servers. This included used\open port numbers, VLAN, IP and MAC addresses, TCP and UDP ports, server names, DNS names, etc.

Duties included imaging with Symantec Ghost, taking inventory of assets, surplus old assets, and troubleshooting PCs and printers.es.

Bachelor Of Science (Bs), Computer Software Engineering

A.A.S, Computer Networking Technology