Marc Vocalino Email & Phone Number

Lake Zurich, Il

Lake Zurich, Il

Schaumburg, Il

Member of business transformation team, facilitating multiple strategic initiatives impacting globally used ERP systems. Performed deep-dive business process analysis and documented business requirements, collaborating with business partners. Developed and implemented data conversion processes with IT. Managed global end user reporting transformation, facilitating migration to new reporting platform for reports utilized by finance, business planning, order management, manufacturing, supply and demand planning, repair. Created and managed global user acceptance testing for reports. Wrote and executed test scenarios / scripts for multiple test cycles for order management functionality. Created user guides and interactive demos for training materials. Managed post go-live stabilization activities. Provided daily and weekly reports of status to senior management.• Managed and executed QA and implementation testing for project, consolidating legacy SAP and Oracle 11i systems into Oracle R12 platform.• Performed impact analysis, scenario planning and managed multiple test cycles for project to split new Oracle R12 system into 2 separate proprietary instances, supporting divesting portion of business.• Member of quote-to-order core team on multi-year project, consolidating multiple regional Oracle R12 and 11i systems onto single R12 platform.• Partnered with IT and global business reporting users to consolidate redundant regional / business unit specific end user reports into global versions, reducing variances in reporting data and in overall number of reports to support.• Assisted in creation of critical business intelligence reports utilized by senior management for driving quarter end shipments and revenue.

Schaumburg, Il

Member of a team responsible for on-going development for B2B eCommerce website that annually handles over 300,000 orders generating over $2 billion in sales. Website is used worldwide by large commercial and governmental end customers and the Motorola authorized dealer community for quoting/ordering, order status, account status, repair ticket creation and status, warranty claims, and viewing targeted content. Also used by internal Motorola Solutions users for various administration functions, lead management, interactive chat support, and reporting. Site has multiple interfaces to various ERP systems (Oracle R12, Oracle 11i, db2). • Responsible for working with business customers on translating their business process needs into proposed IT projects, gathering and documenting the customer and technical requirements, managing development resources through the project development lifecycle, and reporting on project status to stakeholders and IT management.• Supported business customers from multiple business units in North America, Europe and Asia.• Managed development resources located both onsite and offshore (India).• Regarded as subject matter expert for application by peers, business customers and management

Schaumburg, Il

Responsible for working with business customers to analyze their business processes and develop proposed IT system solutions.Primarily responsible for documenting requirements for project requests for large B2B ecommerce website. Also involved with requests for smaller systems, including help desk interactive voice recognition system and a software license key generation system. Wrote customer and technical requirements for projects. Responsible for communicating business needs to the development team and for reporting development status back to the business.Partnered with business representatives to write and execute acceptance test scripts for projects. Involved in multiple IT process change/improvement teams responsible for implementing CMM and ITIL process methodology practices in our organization.

Schaumburg, Il

Performed a variety of roles on team responsible for launching two B2B ecommerce websites utilized by Motorola’s Direct Sales (large commercial and government) and Indirect Sales (dealers) customers. • Business analyst and front-end developer on initial B2B site project for the Direct business. Partnered with an external company to launch the website before taking over full responsibility for on-going development and support. Worked with internal business customers on requirements gathering and documentation. Worked as front-end developer on design, development and testing and implementation on several functions of site, primarily order status and shopping cart functions. Web pages/functions created using HTML, ASP and XML. • Managed one internal and two contract resources on small enhancement and keep-the-lights on activities for the existing Direct B2B site while simultaneously participating as consultant and business analyst on large project team to create a new B2B site that included both Direct and Indirect businesses. • Promoted from developer to a development lead role. Responsible for full project lifecycle management including establishing the project schedule and reporting on project status to the business and to IT management while also serving as business analyst responsible for requirements gathering and approval, and managing internal and contractor development resources through the development, testing and implementation phases. Lead projects varying in size from small (< 40 hours) to extremely large (6 to 12+ months).• Significant project work as development lead included development and implementation of an online repair ticket creation process and an online warranty claim submission, administration and payment process.

Schaumburg, Il

• Hired and spent three years as member of a large development team supporting an AS400 based global order processing system. Responsible for design, development, testing and implementation of small enhancement and bug fix requests. Also responsible for 24/7 customer support of worldwide end user community. Performed issue resolution via manual interventions, program fixes/enhancements, and delegation/transfer of issues to the appropriate support group. Primary programming languages: AS400/SQLCBL and AS400/CL.• Transferred to become member of a five person team responsible for ongoing development and 24/7 support of a standalone Sales Funnel tracking tool. Responsibilities expanded to include managing the entire project lifecycle for project requests ranging in size from small bug fixes/enhancements to several months long development efforts that introduced significant new functionality to the application. Collaborated with internal customers worldwide to analyze business needs and develop globally accepted requirements and designs. Developed, tested and implemented solutions as part of large software releases. Responsible for GUI development of tool screens using Visual Basic 4.0 and database design utilizing MS Access databases.

Bs, Computer Science - Business Systems Emphasis

Minor in Business Administration

Master’S Certificate In Project Management