Marc Welc Email & Phone Number

-Developed and managed monthly KPI package that provided key insights into the performances of 19 branch locations, combining reports on profitability analysis, academic performance, employee retention, and sales metrics to provide a comprehensive analysis of the franchise.-Prepared and delivered quarterly presentations to CEO and CFO of year-to-date and.

-Designed numerous reporting procedures (Renewal Tracker, Bucket Report, Transcript Tracker) that incorporated multiple fragmented systems to capture pivotal data, including customer renewal rates, annual demographics, and records tracking.-Developed and implemented new student ID and services tracking that increased data fidelity and enabled report.

Schaumburg, IL

Schaumburg, IL

-Oversaw team goals and service level agreements while allocating daily tasks to staff (21 employees) to strategically meet departmental metrics on document acquisition and customer inquiry resolution.-Designed weekly reports and analytical summaries of document retrieval for university leadership in order to aid in projections of student.

Belvidere, IL

Responsible for organizing, managing, and coordinating shift functions within the restaurant.Performed such duties as scheduling, interviewing, training, coaching, and monitoring inventory.