Wrappt helps you to manage your video production workflow in one place, with smartphone filming tools, professional editing and software that brings your video marketing all together.As Product Manager:• Assisted discovery and fully managed implementation (software release + marketing & Customer Success) of new features including video auto edit, brand style guide, library updates.• Planned, specified, managed implementation of subscriptions in 2 weeks (up to 40 customers at max), monthly and annual plans.• Built all platform transaction emails - improved rates of user sign up (+20%) and user invitations (+25%), project submitted and approved.• Chameleon.io user experience - built entire in app onboarding experience, user training workflows, project rating system. This improved user first video ('time to aha!') rate by 22%, app installs by 15%.• Interviewed with developers.• Reduced AWS costs by 26% through once off task consolidating AWS product usage and other optimisations.As Data Analyst:• Built entire reporting system from scratch using Google data studio and MySQL.• Built all Slack alerts for user platform action - submitted projects, overdue edits, project ratings (allowing CS to respond in case of issues), new sign ups.• Built dashboards for Editing, Feature, Security, all customer 'Health score', Sales & CS.• Built sales and CS automatic customer stage profilingAs Customer Success Operations:• Reduced average no of video review rounds from 5.4 to 3.1 by: implemented customer training & comms, in app prompts and reminders, CSM submission review, improved reporting of projects with warnings (overdue, lots of feedback), • Built entire help site and Support inbox, categorised all previous interactions and devised templated answers for common queries.• Built automatic Customer Success Health scores, highlighting areas for growth and reducing churn through account weaknesses.

• Gathered and analysed data, presented monthly business performance dashboards (using SQL) to the CFO and investors.• Sped up processing Chargebacks time across 3 different payment platforms by 33% (and reduced errors) through automation, by updating SQL databases and triggering automatic custom emails to sellers.• Sent out weekly business performance emails to the company on behalf of the CEO.• Created “the most accurate and up-to-date Chargeback dashboard I’ve ever had!” for the Head of Risk and his team, re-building all Chargeback data and corresponding dashboards with SQL.• Sped up fraud and money laundering detection and prevention - set up various automated alerts to the Risk team informing them of buyers or sellers needing review for potential fraud to prevent any fraud from escalating further.• Reduced average processing time for flagged orders down to less than 8 minutes (compared to over 60 minutes previously) through analysis of flagged orders and chargeback data.• As part of Customer Success, I helped the company achieve its biggest ever sales volume (during Black Friday) by speaking to over 100 sellers, making sure they were setting up and promoting a Black Friday discount, offering advice as well as setting up cross-promotions.• Paddle Football Club - Co-Manager and Captain. Set up the Paddle FC football team and joined a brand new local tech league, which we won undefeated using a diverse pool of employees. Won Golden Boot and Player’s Player of the season.

Data analytics / website development / technical support / data processing.Created several new data analytics systems and dashboards for small businesses.App testing and bug tracking, website development and technical/customer support.

Precision Sports Technologies Ltd is a Sports-Science Technology company specializing in the development of elite sports training & medical systems which aid in the monitoring, rehabilitation and enhancement of performance for individual athletes and sports teams. • Technical activities including website development, email setup, app testing, technical documentation, security analysis, analytics (SQL), company dashboards and machine-learning.• General start-up activities including team collaboration tools setup (Slack), marketing analytics reporting, helping to secure funding as well as new office setup

Member of Remote Year II: Battuta, February 2016 - January 2017 travel program.Itinerary: Montevideo, Buenos Aires, La Paz, Cusco, Istanbul, Prague, Belgrade, Split, Kuala Lumpur, Koh Phangan, Phnom Penh, Ho Chi Minh City.Remote Year brings together a community of 75 professionals from across the globe to spend a year, working, travelling, and exploring 12 cities around the world. Spending one month in each city, the community will connect with local cultures and business ecosystems, forming lifelong, borderless personal and professional relationships along the way.

Initially Technical Support Agent before taking on a new consulting position, both within the Customer Success team.

Assigned from UK to work at Milan office to aid in Global roll-out of in-house developed Materials Management System. Working to develop and release new modules (data entry, processing and reporting, as well as system admin enhancements) whilst supporting users from offices in Singapore, France, Italy, USA and UK with technical issues and during system upgrades.Working as part of an international team, using tools such as Team Developer/SQL Windows, PL/SQL and SQL.

Primary technical support for large TM1-based Project Cost Management system (Abax). Designed and supported new functionality using combination of OLAP tools and Excel plug-ins, HTML/ASP.NET front-end and Excel with VBA to produce polished user reports and charts. Backup support for corporate payroll software administration. Development support role on SMILE-C (Construction Materials Management) system. Support for Corporate Finance TM1 database.

Engaged in meetings to facilitate charity employee sponsorships. Also performed role as Primary Volunteering Co-ordinator - Organised and participated in three separate opportunities where staff and committee members volunteered their time to aid local charities.

Co-created a social group for those interested in science and technology, providing an opportunity to talk about the latest industry developments and network with like-minded individuals. Involved monthly meeting events and some visits to sites of interest such as the National Computing Museum at Bletchley House.

Attended branch meetings, helped organise Branch events such as presentations to the membership. Also created the first virtual-presentation to the branch membership, hosted in the virtual world Second Life.