Marc Whittaker Email & Phone Number

Proactively manage activities around code deployment and testing, application and server configuration, ensure build and deploy processes are aligned with the development and deployment teams.

Toronto, Canada Area

Proactively manage activities around code deployment and testing, application and server configuration, ensure build and deploy processes are aligned with the development teams, and provide support to development teams.Duties:• Develop and maintain the automation and processes required to deploy, manage, configure, scale, and monitor internal, product, and cloud-based applications• Coordinate with development teams to facilitate experimentation along with functional and… Show more Proactively manage activities around code deployment and testing, application and server configuration, ensure build and deploy processes are aligned with the development teams, and provide support to development teams.Duties:• Develop and maintain the automation and processes required to deploy, manage, configure, scale, and monitor internal, product, and cloud-based applications• Coordinate with development teams to facilitate experimentation along with functional and load-testing of applications.• Create and manage the build and deploy workflow processes related to product development and testing.• Manage and support the infrastructure and development applications including continuous integration, source code management, and hosted applications.• Actively participate in high-level team activities such as suggesting architecture improvements, recommending process improvements and conducting tool evaluations.• Work collaboratively with team members to ensure the successful delivery and implementation of assigned tasks. Liaison with next-level management.• Work closely with the Information Technology team to co-ordinate and execute application installations and upgrades and to ensure focused and timely issue resolution.• Adhere to corporate policies and standards to ensure regulatory compliance in the areas of security, PCI and PII.• Provide ongoing 24/7 support of related products or services in order to ensure minimal impacts/avoid outages to the production systems.• Respond quickly to production incidents and reports them to management immediately Show less

Duties:• Provide DNS and DNSSEC subject-matter expertise to all levels of the organization• Continuing education via participation in industry conferences and forums• Transfer emerging operational best-practices to colleagues• Drive lab initiatives for infrastructure and service-delivery improvement• Run functional and performance testing and analysis• Provide operational support for high-availability geographically-distributed DNS Infrastructure• Work with vendors… Show more Duties:• Provide DNS and DNSSEC subject-matter expertise to all levels of the organization• Continuing education via participation in industry conferences and forums• Transfer emerging operational best-practices to colleagues• Drive lab initiatives for infrastructure and service-delivery improvement• Run functional and performance testing and analysis• Provide operational support for high-availability geographically-distributed DNS Infrastructure• Work with vendors when required to resolve operational issues• Support provisioning toolsets for open-source name server applications• Perform system administration and/or network administration tasks associated with daily operations• Mentor colleagues• Support organizational groups responsible for non-technical aspects DNS service delivery• Create and maintain documentation• Provide second-level support for operational issues escalated by first-level response teams• Participate in operational on-call rotation Show less

Duties:• Perform system administration tasks in a 3rd party hosted environment with a focus on maintaining Afilias' production software (e.g. install software, troubleshoot system problems to effective resolution) • Provide support for all Afilias' production software, including registry and ancillary systems (e.g. billing, reporting, etc.) • Investigate, evaluate and recommend new technologies which may include interacting with vendors and external clients • Assist in the… Show more Duties:• Perform system administration tasks in a 3rd party hosted environment with a focus on maintaining Afilias' production software (e.g. install software, troubleshoot system problems to effective resolution) • Provide support for all Afilias' production software, including registry and ancillary systems (e.g. billing, reporting, etc.) • Investigate, evaluate and recommend new technologies which may include interacting with vendors and external clients • Assist in the training of new Application Support Administrators • Act as Tier 3 support for customer problems (on call after-hours) • Create software and processes to meet company needs by designing, developing, testing and implementing of utilities or source modifications • Represent the department or company in internal and external projects, providing technical guidance and expertise • Work with the 3rd party hosting provider as it relates to system and application layer changes • Provide disaster recovery planning and execution • Establish and follow procedures for installing software in hosted and co-located environments • Ensure adequate documentation is available for production systems • Receive software from QA group • Configure, deploy and test production software releases and assist other Operations teams with design, deployment and support of existing and new infrastructure • Assist QA/Dev teams with installation and setup issues Show less

Duties: • Provide 7x24x365 network and systems monitoring• Monitor all aspects of Network, Systems and Network Infrastructure • Provide network support for the Afilias registry and production networks• Prompt escalation of application/system problems including assisting in determining root cause of problem through to appropriate solution• Keep internal and external customers apprised of work effort being conducted to resolve their issues through the construction and… Show more Duties: • Provide 7x24x365 network and systems monitoring• Monitor all aspects of Network, Systems and Network Infrastructure • Provide network support for the Afilias registry and production networks• Prompt escalation of application/system problems including assisting in determining root cause of problem through to appropriate solution• Keep internal and external customers apprised of work effort being conducted to resolve their issues through the construction and issuing of notices using the appropriate templates provided• Consult with appropriate member of the IT and/or Development team in order to assist in resolution of customer and registry issues• Escalate to NOC Manager, NOC Technical Lead, On-call Duty Manager, and Tier 3 support when appropriate• Act as second level support for customer problems • Prepare management reports and perform daily/weekly checklists• Act as liaison between both technical and business departments• Perform miscellaneous job-related duties as assigned Show less

Duties:Diagnose and resolve wireless technical service problems with customers in relation to connectivity of wireless phones including Apple iPhone, BlackBerry, Nokia, Sony Ericsson, Motorola, Samsung and LG, provide professional and courteous customer service by phone ensuring all interactions are documented within the ticketing system

Duties:Planning and implementing data network according to forecasts, Ensuring that the company’s contractual obligations to its customers for provision of ADSL and enterprise Dedicated Internet Access (DIA) networks are met, Maintaining core data network devices and serversAchievements:• Met/exceeded contracted service availability by implementing a comprehensive plan to allow proper performance management, event logging and alarm notification for all Core IP network components… Show more Duties:Planning and implementing data network according to forecasts, Ensuring that the company’s contractual obligations to its customers for provision of ADSL and enterprise Dedicated Internet Access (DIA) networks are met, Maintaining core data network devices and serversAchievements:• Met/exceeded contracted service availability by implementing a comprehensive plan to allow proper performance management, event logging and alarm notification for all Core IP network components and DIA customers’ port connections• Increased troubleshooting effectiveness by creating network diagrams for Core IP network indicating all elements, type & capacity of interconnecting links and IP address assignments.• In support of the company’s e-initiatives designed, built, tested and implemented applications, web sites or web pages within tight deadlines, including the inaugural e-store• Delivered premier data network for media houses covering the International 2007 Cricket World Cup matches played in St. Kitts – Nevis, including both wired and wireless access• Recipient of Network Services Department Employee of the Year Award as well as Best Innovation & Value Creation Team Award for the 2007/2008 financial year Show less

Duties:Providing phone support to customers experiencing difficulties with computers and computer peripherals.Achievements:• Consistently met and surpassed required service levels (low average duration of call to reach problem resolution)• Continuous customer feedback indicating extreme satisfaction at timely resolution of troubleshooting and repair requests• Chosen to assist in training new associates in meeting service level agreement.• Recognized for analytical… Show more Duties:Providing phone support to customers experiencing difficulties with computers and computer peripherals.Achievements:• Consistently met and surpassed required service levels (low average duration of call to reach problem resolution)• Continuous customer feedback indicating extreme satisfaction at timely resolution of troubleshooting and repair requests• Chosen to assist in training new associates in meeting service level agreement.• Recognized for analytical skills: special projects such as repair cost analysis, and periodic claim report analysis Show less

Duties:Delivering on site technical support and comprehensive training to staff, maintained a cluster of desktops used by general public – up to 60 separate users per day