Marcy Baxter Email & Phone Number

Chestertown, Maryland, United States

Work directly with customers to provide a high level customer service experience. Create repair orders either from the customer or the Service Department manager. Relay work orders and customer questions/issues to the proper Service Department Head· Relay updates, bills, and important information to Customers· Create and finalize bills. Order and maintain.

Kennedyville, MD

Owner and Fitness instructor for small group classes and personal trainer. Cardio and Strength training programs. Responsible for programming daily classes, customer relations - signing up new clients and client retention, executing daily classes and ensuring clients perform functions safely and accurately. Life Coaching of clients to help keep them.

Georgetown, Maryland

Customer Relations, answering phones, billing inquires, payments and invoicing for customers. Successful at helping customers with questions about estimates, scheduling of jobs and account/billing questions. Ensuring yard workers time is properly entered in to the Dock Master (DM) system for payroll purposes. Creating new customers and or work orders in.

Maryland

AT&TSr Technical Process/Quality Manager 2017 –2019User Acceptance Tester in the Field and Service Transformation Team caring for system changes inCRM, Order Management Sytem, Broad Band Network Management System, Edge and the Care Portal.Planning manager; understanding the changes that will affect the systems, creating testscenarios that accurately.

Bedminster, NJ

Provide End to End Support for the UVERSE Broadband Network Management System (BBNMS). Systemhandles thousands of orders daily in order to provide HISA, IPTV, and CVOIP to AT&T customers.Testing Specialist; provided support to ensure that written test cases cover requirements andthat regression testing is adequately represented per production releases..

Bedminster, NJ

Creator of high level and keystroke level Methods and ProceduresManaged Process changes and documentation for the code administration/911 group Represented Number Administration Group in key meetings to ensure the group functions and interests were recognized and considered for any outside process changesWorked with key stakeholders and upper management to.

Bedminster, NJ

Various duties but not limited to scheduling travel, meetings and various functions at the request of the group. Included ordering supplies, creating purchase orders, managing organization charts and updating front desk methods and procedures