Hi, I'm Marcy! I'm a results-driven leader recognized for an unmatched capacity to exceed client expectations, revitalize underperforming processes, and expedite long-term solutions to complex technical issues requiring superior subject matter expertise. I possess the specialized skills vital to determining appropriate ERP system configuration, guiding the development of customer journey maps, rapidly responding to user requests, and creating high-level scoping of products. A few examples of my accomplishments include: • Repeatedly honored with a professional accolade recognizing exceptional performance. • Received multiple personal and professional recommendations based on a history of success as a knowledgeable business analyst. • Gained confidence of customers and team members for sophisticated expertise in key technologies, including Oracle E1Work Order Shop Floor Module. Furthermore, I've proven myself able to maximize productivity through outstanding talents in communication, strategic planning, and multidisciplinary team building.Please connect with me if you're looking to network with fellow professionals!
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Systems Analyst Ii - Jd EdwardsAmh Feb 2024 - PresentUnited States• Designing implementations of collaborative applications. This includes defining permission sets, decisions on configuration settings, and adjustments during implementations.• Assists in training the Operations team and creating documented procedures to use multiple collaboration tools.• Assists in the maintenance, enhancement, testing and update process of the applications in relation to IT collaborative tools.• Reviews request for configuration changes and/or enhancements. Develops and designs solutions to meet requirements. Implements solutions following standard IT procedures.• Troubleshoots and responds to incidents that have been escalated from Operations. -
Technical Operations Support AnalystConnection Jun 2020 - Feb 2023Wilmington, Ohio, United StatesIn this role, I balanced concurrent priorities in gathering and analyzing KPI reports, reporting data analytics to senior-level management, and collaboratively advancing process improvements. I created Excel workbooks supporting the data entry functions of multiple departments and delivered guidance as a subject matter expert in JD Edwards EnterpriseOne. In addition, I resolved E1 order issues and offered assistance in technical specifications development.Key highlights of my accomplishments include: • Consistently identified the root causes behind errors in ERP system flow, determining a temporary workaround and ultimately implementing a permanent solution.• Formulated comprehensive data strategies, optimizing the user experience.• Empowered the TIDC Operations & Support Team, strengthening process efficiency. -
Refurbishment & Depot SupervisorConnection Jan 2017 - Jun 2020Wilmington, OhioDuring this time, I held direct oversight of more than 30 employees while tactically implementing major projects, delegating day-to-day responsibilities, drafting and distributing department instruction documents, and maintaining payroll timesheets. Additionally, I reviewed company security footage to mitigate loss, wrote annual staff performance reviews, hosted training and mentoring activities, tracked KPIs, and coordinated regular company meetings.Key highlights of my accomplishments include:• Slashed overall inventory from $4M to less than $250K in under a year.• Established processes for new customer onboarding, offboarding, and advance exchange.• Played an essential role in transferring operations from a Schaumburg, IL facility to the Wilmington branch, acquiring a valuable customer base.
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Depot Lead TechnicianConnection Sep 2015 - Jan 2017Wilmington, Ohio, United StatesAs Depot Lead Technician, I assumed substantial responsibility in preserving the integrity of key accounts for client-specific repairs, leading a high-performance team of technicians, diligently maintaining databases and reports, and nurturing long-term customer relationships. I leveraged my technical expertise to repair a broad range of machines, including laptops, desktops, printers, and servers. In addition, I aligned all operations with customer requirements.Key highlights of my accomplishments include:• Introduced exceptionally successful processes to boost efficiency and stimulate growth, expanding customer base from just three to over 30.• Launched a simplified method of extracting ERP data, complete with an Excel template coded to automatically conduct formatting and modifications.• Repeatedly outperformed customer expectations in time management, service quality, and attention to detail.
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Senior TechnicianConnection Jul 2012 - Sep 2015Wilmington, Ohio, United StatesIn this position, I drew upon my refined technical knowledge to troubleshoot, diagnose, and skillfully repair customer returns while driving consequential projects and proposing new company procedures to enhance service quality and accelerate productivity at all levels. I designed and administered cutting-edge systems and solutions with SQL and Visual Basic, coached new employees, and assessed day-to-day technician performance.Key highlights of my accomplishments include:• Independently developed processes for configuration, return, and refurbishment in support of a large-scale project.• Personally trained and equipped technicians with the skills necessary to follow newly-established processes in completing customer orders and returns.• Constructed Corrective Action Access database, seamlessly replacing FileMaker Pro tool.
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Depot Acting LeadConnection Feb 2008 - Jul 2012Wilmington, Ohio, United StatesIn serving as Depot Acting Lead, I directed a team of three members, communicated regularly with clients and multiple company departments, determined order and shipping dates, and defined order configuration details. I also oversaw customer-specific inventory, monitored industry trends, provided constructive employee performance feedback, and proposed new and improved processes.Key highlights of my accomplishments include:• Enacted a process to sustain a zero-variance inventory throughout SOX compliance audits.• Reliably completed multidimensional projects without supervision.
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Refurbishment Technician IiConnection 2006 - 2008Wilmington, Ohio, United States
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Configuration Technician IConnection 2004 - 2006Wilmington, Ohio, United States
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Order SelectorConnection 2003 - 2004Wilmington, Ohio, United States
Marcella Daniels Education Details
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Accounting -
Information Technology
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Computer Science
Frequently Asked Questions about Marcella Daniels
What company does Marcella Daniels work for?
Marcella Daniels works for Amh
What is Marcella Daniels's role at the current company?
Marcella Daniels's current role is Solutions-oriented Systems Analyst.
What schools did Marcella Daniels attend?
Marcella Daniels attended Franklin University, Franklin University, Southern State Community College.
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