Marcy O. Email & Phone Number

Wilmington, Massachusetts, United States

Wakefield, Massachusetts, United States

Duties include order processing, responding to potential and existing customer inquiries in a timely and efficient manner. Managed all aspects of Sales Administration including price lists, sales and production forecasting, month-end inventory reconciliation and invoicing. Directly responsible for managing 3 third-party warehouses to include shipments.

Woburn, Massachusetts, United States

Duties include:- order processing;- addressing customer inquiries via email and phone;- international logistics - both import and export via air and ocean- Sales reporting- Upselling products- Forecasting - Working closely with purchasing group to ensure customer demand is fulfilled in a timely manner

Greater Boston Area

• Order processing - including scheduling shipments
• Handle customer inquiries via various methods (phone, email, SAP, portals)
• Invoicing - for orders and subscription based products
• Accounts Receivable - including collections and Accounts Payable
• Financial month end reconciliation processes
• Expense reporting

Wakefield, Massachusetts

• Order processing - including scheduling shipments and ordering special order items from the HQ
• Handle customer inquiries and assisting customers with required details for special orders
• Inventory management - ordering product to replenish stock and maintaining lean inventory levels
• Invoicing - for orders and subscription based products
• Accounts Receivables - including collections
• Export Compliance and Logistics for both US and Canada, imports and US exports as well as export from EU for 4 business units

Bedford, Massachusetts

Handle all aspects of order process from initial inquiry via phone or email correspondence, troubleshooting complex orders, order entry and also including logistics as well as working with customer and customs agencies to clear shipments being exported and imported.- planning shipments of orders - directly responsible for all ordering, correspondence and.

First line support for all customer service inquiries for manufacturer of CAD/CAM software and hardware. Extensive telephone and email communications with customers and resellers worldwide. Provided technical support for hardware/software, generated software licenses, processed RMAs and repair quotes, maintained RMA database and processed payments and.

Duties included A/R, purchasing of fresh product from vendors in both international and domestic locations and handling all aspects of the logistics of the import and LTL transit of perishable product via both air and land transport.- Negotiating pricing and corresponding with international vendors;- Invoicing and data entry; - Daily customer contact and.

High School Diploma Woburn High School, General Academic/ Business/ Spanish

Course work studied were Spanish, Business and Accounting courses. * Studied Spanish for 4 years and traveled to Spain as an exchange.

Fast Track Accounting Course

Studied accounting to prepare myself for entering the business administration field.

Psychology, Accounting, Legal

Courses studied were business, Psychology and Legal coursework. Studied individual courses to better educate myself and expand my.

Cosmetology