Marcy O. Email & Phone Number

Boston, Ma, Us

Wilmington, Massachusetts, United States

Wakefield, Massachusetts, United States

Duties include order processing, responding to potential and existing customer inquiries in a timely and efficient manner. Managed all aspects of Sales Administration including price lists, sales and production forecasting, month-end inventory reconciliation and invoicing. Directly responsible for managing 3 third-party warehouses to include shipments, inventory receipts, and transactions. Works closely with all outside sales reps to set up new accounts and warehouse processes. Works closely with logistics to resolve import delays of product

Woburn, Massachusetts, United States

Duties include:- order processing;- addressing customer inquiries via email and phone;- international logistics - both import and export via air and ocean- Sales reporting- Upselling products- Forecasting - Working closely with purchasing group to ensure customer demand is fulfilled in a timely manner

Greater Boston Area

• Order processing - including scheduling shipments• Handle customer inquiries via various methods (phone, email, SAP, portals)• Invoicing - for orders and subscription based products• Accounts Receivable - including collections and Accounts Payable • Financial month end reconciliation processes • Expense reporting • Sales Outlook reporting • Forecasting• Export Compliance and Logistics - imports and exports as well as extensive experience with exports from EU to worldwide locations • US liaison for the European logistics team and US customers • HTS research and implementation on documentation for imports and exports • Creating shipment documentation based on international requirements for import into other countries• Responsible for updating specific details on international customer accounts to ensure smooth clearance internationally• Issue RMAs and credits• Human Resources management• Documentation • Creating internal policies and procedures• Responsible for proactive improvement of operational processes• Main contact for vendors and supply chain• IT and phone support

Wakefield, Massachusetts

Order processing - including scheduling shipments and ordering special order items from the HQ• Handle customer inquiries and assisting customers with required details for special orders• Inventory management - ordering product to replenish stock and maintaining lean inventory levels• Invoicing - for orders and subscription based products• Accounts Receivables - including collections• Export Compliance and Logistics for both US and Canada, imports and US exports as well as export from EU for 4 business units• Ensure correct HTS numbers are being used when exporting from EU• Main contact for brokers concerning details for filing imports• Responsible for implementing notations on international customer accounts to ensure smooth clearance into US and Canada• Issue RMAs and credits

Bedford, Massachusetts

Handle all aspects of order process from initial inquiry via phone or email correspondence, troubleshooting complex orders, order entry and also including logistics as well as working with customer and customs agencies to clear shipments being exported and imported.- planning shipments of orders - directly responsible for all ordering, correspondence and shipment inquiries for SEA and Pacific Rim region offices, distributors and end users- responsible for coordinating shipment of domestic orders - communicate with internal departments in a professional and courteous manner on a daily basis- handle all customer correspondence both general inquiries and escalated matters in a professional, timely and courteous manner- preparing detailed documents including preparation of Export documentation- order entry- perform Export Compliance Screening for all exports in compliance with US Export Regulations as well as researching applicable Schedule B numbers to ensure smooth export and import- active member of Medica's export compliance committee- set up new accounts- working closely with freight forwarders dealing with both imports and exports- providing accurate product information to new and existing customers- process credit requests- researches customer Inquiries and complaints to ensure customer satisfaction- handle Letter of Credit shipments and documentation required to process for payment- training of new personnel- creating excel reports for management with detailed order information Provides focused support to all customers both international and domestic as well as field technical support representatives to create solutions to challenging situations and orders. Creative methods to handling escalated situations ensuring customer satisfaction and continued corporate relationship. Also responsible for all month end activities ensuring optimal revenue goals have been achieved.

First line support for all customer service inquiries for manufacturer of CAD/CAM software and hardware. Extensive telephone and email communications with customers and resellers worldwide. Provided technical support for hardware/software, generated software licenses, processed RMAs and repair quotes, maintained RMA database and processed payments and orders for repairs not covered under warranty. Duties included:- Logging, researching eligibility of support requests and assigning cases to appropriate personnel;- Ensuring that each customer inquiry was handled in a timely and professional manner;- Problem solving and troubleshooting customer requests to maintain a high standard of customer satisfaction;- Assisting customers with international shipping, customs and logistics issues;- High level of interaction with sales and software engineering to find solutions for valued customers- Used Salesforce.com, Macola and a proprietary RMA databasePurchasing duties included tracking and maintaining manufacturing inventory levels, contacting vendors, generating RFQs and purchase orders, identifying new suppliers, updating parts lists in MRP systems. Also helped manufacturing with build, test and ship at quarter end. (Initially ‘filled in’ to help cover a vacancy.) Additional responsibilities included:- Negotiating payment arrangements with vendors for parts needed to meet quarterly build requirements;- Responsible for the processing of contracts and change orders involved with new and existing vendors;- Secondary parts sourcing for obsolete product based on electro-mechanical requirements and specifications;- Participating in sales forecasting meetings to determine build requirements;- Responsible for handling drop shipment of product from international vendors to international customers.

Duties included A/R, purchasing of fresh product from vendors in both international and domestic locations and handling all aspects of the logistics of the import and LTL transit of perishable product via both air and land transport.- Negotiating pricing and corresponding with international vendors;- Invoicing and data entry; - Daily customer contact and order processing.

High School Diploma Woburn High School, General Academic/ Business/ Spanish

Course work studied were Spanish, Business and Accounting courses. * Studied Spanish for 4 years and traveled to Spain as an exchange.

Fast Track Accounting Course

Studied accounting to prepare myself for entering the business administration field.

Psychology, Accounting, Legal

Courses studied were business, Psychology and Legal coursework. Studied individual courses to better educate myself and expand my.

Cosmetology