Marcy Powers Email & Phone Number

Irwin, Pa 15642

Responsibilities: - Supervise a staff of customer service professionals, assisting clients and vendors. - Request and evaluate quotes and proposals - Research and reconciliation of claims and deductions - Manage all aspects of customer service including interviewing, hiring, and staffing all positions - Process, confirm, and track orders throughout the shipping process - Coordinate returns for over stock inventory- Negotiate contracts with vendors and freight companies - Approve invoices for payment- Employee training and development - Dispatch coordinator for daily local deliveries Accomplishments:- Developed, built, and manage a new company division “Spitz Heavy Duty”, expanding business and revenue by 50% - Successfully manage a high performing team of 4 customer service representatives, creating a positive experience for clients and a productive internal work environment - Expanded customer services team to adequately support the needs of the growing company

Irwin, Pa 15642

Responsibilities: - Daily client call management and problem solving - Outgoing order processing and fulfillment - Warranty claims inspection and validation Accomplishments: - Implemented customer satisfaction survey to measure client satisfaction and identify areas of improvement - Created process for managing and tracking warranty claim allowing for quicker resolution for clients

Irwin, Pa 15642

Responsibilities: - Maintained billing records, processed payments, and reconciled books - Scheduled appointments for new and existing patients; setup accounts and created records for new patients - Worked with insurance companies to expedite patient claims Accomplishments: - Implemented client management system for filing and tracking patient information - Efficiently ran front office operations leading to improved customer service

Greensburg, Pa 15601

Responsibilities: - Sales associate and customer service representative - Marketing leader and in store coordinator - Prepared visual seasonal displays Accomplishments: - Met and exceeded monthly sales and services goals; among the top 2% - Helped develop and implement employee and inventory theft prevention system.