Marcy Rose Email and Phone Number
Marcy Rose work email
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Marcy Rose personal email
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Marcy Rose is a Sr Product Support, Team Manager Appr., Apple at Apple. She possess expertise in technical support, cross functional team leadership, team leadership, call centers, customer service and 14 more skills. Colleagues describe her as "Marcy is a very detail-oriented individual that completes tasks in a very efficient manner." and "In working with Marcy over the years, I have noticed her dedication to detail and her desire and determination to assist her customers in resolving their issues."
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Apple Developer Program SupportApple May 2024 - PresentUnited States -
Team Manager Appr.Apple 2015 - PresentUnited StatesShort term management of teams, Mac+ and iOS, up to 3 month term assignments. Phone and Chat response team coverage qualified. Responsible for coaching to performance metrics and maintaining cohesiveness within the team. -
2Nd Level Support/Escalations PhonesApple May 2021 - PresentUnited States -
Webchat Support AdvisorApple Feb 2014 - Dec 2020United States -
Social ResponseApple Feb 2017 - May 2018United States -
Technical Support Advisor-PhoneApple Aug 2012 - Jan 2014Hartford, Connecticut AreaTechnical support assistance, multiple proprietary systems, phone and chat based, backfill manager qualified -
Tech Support Coordinator 2 / Corporate Call CenterVerizon Wireless Jul 2006 - Dec 2012Wallingford CtSecond level technical support to personal and business customers for variety of cellular devices offered by Verizon Wireless, hot spots, phones, tablets, netbooks etc. Hardware and software issue resolutions. Trouble ticket creation for advanced engineering teams as well as documenting trends.Peer coaching and training, on devices, and processes. -
Maintenance AdministratorAt&T Apr 1997 - Oct 2005Meriden CtI was responsible for troubleshooting landline connections issues caused either by hardwire failure or programming, some phone systems as well. Frontline customer contact and issue resolution skills featured. Multi-tasking and prioritizing essential to stay within state mandated guidelines for utility servicesAssisted with training and development tools while in the test pod area.
Marcy Rose Skills
Marcy Rose Education Details
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Psychology (Child/Adolescent)
Frequently Asked Questions about Marcy Rose
What company does Marcy Rose work for?
Marcy Rose works for Apple
What is Marcy Rose's role at the current company?
Marcy Rose's current role is Sr Product Support, Team Manager Appr., Apple.
What is Marcy Rose's email address?
Marcy Rose's email address is fr****@****ail.com
What schools did Marcy Rose attend?
Marcy Rose attended Southern New Hampshire University.
What skills is Marcy Rose known for?
Marcy Rose has skills like Technical Support, Cross Functional Team Leadership, Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Troubleshooting, Customer Experience, Telecommunications, Customer Support In Technical Issue Resolution, Customer Retention, Mobile Technology.
Who are Marcy Rose's colleagues?
Marcy Rose's colleagues are Brianda B., Rich Stead, Aziz Khan Khan, Hung Ly, Javier Acosta, Mohan K, اسامه الشريف.
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