Marcy Rose

Marcy Rose Email and Phone Number

Sr Product Support, Team Manager Appr., Apple @ Apple
cupertino, california, united states
Marcy Rose's Location
Greater Tampa Bay Area, United States
Marcy Rose's Contact Details
About Marcy Rose

Marcy Rose is a Sr Product Support, Team Manager Appr., Apple at Apple. She possess expertise in technical support, cross functional team leadership, team leadership, call centers, customer service and 14 more skills. Colleagues describe her as "Marcy is a very detail-oriented individual that completes tasks in a very efficient manner." and "In working with Marcy over the years, I have noticed her dedication to detail and her desire and determination to assist her customers in resolving their issues."

Marcy Rose's Current Company Details
Apple

Apple

View
Sr Product Support, Team Manager Appr., Apple
cupertino, california, united states
Website:
apple.com
Employees:
218112
Marcy Rose Work Experience Details
  • Apple
    Apple Developer Program Support
    Apple May 2024 - Present
    United States
  • Apple
    Team Manager Appr.
    Apple 2015 - Present
    United States
    Short term management of teams, Mac+ and iOS, up to 3 month term assignments. Phone and Chat response team coverage qualified. Responsible for coaching to performance metrics and maintaining cohesiveness within the team.
  • Apple
    2Nd Level Support/Escalations Phones
    Apple May 2021 - Present
    United States
  • Apple
    Webchat Support Advisor
    Apple Feb 2014 - Dec 2020
    United States
  • Apple
    Social Response
    Apple Feb 2017 - May 2018
    United States
  • Apple
    Technical Support Advisor-Phone
    Apple Aug 2012 - Jan 2014
    Hartford, Connecticut Area
    Technical support assistance, multiple proprietary systems, phone and chat based, backfill manager qualified
  • Verizon Wireless
    Tech Support Coordinator 2 / Corporate Call Center
    Verizon Wireless Jul 2006 - Dec 2012
    Wallingford Ct
    Second level technical support to personal and business customers for variety of cellular devices offered by Verizon Wireless, hot spots, phones, tablets, netbooks etc. Hardware and software issue resolutions. Trouble ticket creation for advanced engineering teams as well as documenting trends.Peer coaching and training, on devices, and processes.
  • At&T
    Maintenance Administrator
    At&T Apr 1997 - Oct 2005
    Meriden Ct
    I was responsible for troubleshooting landline connections issues caused either by hardwire failure or programming, some phone systems as well. Frontline customer contact and issue resolution skills featured. Multi-tasking and prioritizing essential to stay within state mandated guidelines for utility servicesAssisted with training and development tools while in the test pod area.

Marcy Rose Skills

Technical Support Cross Functional Team Leadership Team Leadership Call Centers Customer Service Customer Satisfaction Troubleshooting Customer Experience Telecommunications Customer Support In Technical Issue Resolution Customer Retention Mobile Technology Cellular Communications Mobile Devices Wireless Help Desk Support Call Center Sales Testing

Marcy Rose Education Details

Frequently Asked Questions about Marcy Rose

What company does Marcy Rose work for?

Marcy Rose works for Apple

What is Marcy Rose's role at the current company?

Marcy Rose's current role is Sr Product Support, Team Manager Appr., Apple.

What is Marcy Rose's email address?

Marcy Rose's email address is fr****@****ail.com

What schools did Marcy Rose attend?

Marcy Rose attended Southern New Hampshire University.

What skills is Marcy Rose known for?

Marcy Rose has skills like Technical Support, Cross Functional Team Leadership, Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Troubleshooting, Customer Experience, Telecommunications, Customer Support In Technical Issue Resolution, Customer Retention, Mobile Technology.

Who are Marcy Rose's colleagues?

Marcy Rose's colleagues are Brianda B., Rich Stead, Aziz Khan Khan, Hung Ly, Javier Acosta, Mohan K, اسامه الشريف.

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