Meet deadlines by proactively managing individual and team tasks.Engage employees in business processes with positive motivational techniques.Emphasize product features based on analysis of customers' needs.Assess areas of service concern and develop improvement plans.Responsible for achieving production requirements.Inventory managementResolve escalated customer issues in a timely manner

Collaborate with inside and outside staff to successfully meet sales and factory quotas.Field client calls, troubleshoot issues, specify product and provide formal quotations and submittals.Responsible for order expediting, maintaining open orders and releasing work orders for production and repairs.Set up new client accounts; verify credit and trade references, collect tax documentationAssist in inventory control

Established broker base for Indiana Territory through prospecting, cold calling, email campaigns and referrals.Continuously trained brokers on Nationstar software, submission, structuring & guideline requirements.Worked closely with brokers & Nationstar operations staff from file submission to funding, ensuring transactions were smooth and met or exceeded customers' expectations.Maintained & submitted pipeline, weekly call reports, business plans and contact lists.

Responsible for training brokers on Caliber’s software & policies. Work closely with business partner & Caliber’s operations staff from file submission to funding. Maintain pipeline, stay proactive with potential problems and objections.Responsible for prospecting potential brokers, collect & review necessary documentation for broker approval.Majority of time spent on the road 75% of time spent in front of approved brokers 25% obtaining new business in statewide territory.

Responsible for maintaining state and federal guidelines for fair lending laws, including specific lender policiesCreated and maintained relationships with borrowers, underwriters, account executives, title companies, insurance agents, appraisers and realtors. Worked with these individuals daily to obtain documentation to clear stipulations.Ensured that files were compliant, pulled fha case numbers, and verified borrowers’ income, employment, assets rent & mortgage histories while gathering any additional information necessary to close loan and maintain file flow.Streamlined internal processing of FHA and Conventional Loan files