Marcy Warner Email and Phone Number
satellite beach, florida, united states
Marcy Warner's Location
Old Town, Florida, United States, United States
Marcy Warner's Contact Details
Marcy Warner work email
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Marcy Warner personal email
n/a
Marcy Warner phone numbers
About Marcy Warner
Telecommunications Professional with extensive experience in Wholesale and Retail Ordering and Billing Processes. Background in project management, process improvement, development of business requirements, development of system functional specifications based on business needs, execution of functional testing and validation of circuit billing. Strong analytical, problem solving, planning, organizational and interpersonal skills.Specialties: Project Planning & TrackingBusiness Requirement Development System Requirement Development Functional Testing of Technical SolutionsCircuit Billing ValidationEXACT / TUF / SOP Wholesale Order ProcessingNeuStar / TIBCO / CDG CABS ASR ProcessingNeuStar / TIBCO / CRM LSR Processing VFO / M6 / CDG CABS ASR ProcessingCABS Billing Process Knowledge
Marcy Warner's Current Company Details
Marcy Warner Work Experience Details
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RetiredOld Town Florida Oct 2020 - Present
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Senior Business AnalystSoftware Testing Services, Inc. D/B/A Sts Consulting Apr 2018 - Oct 2020Old Town, FloridaContracted with Verizon Partner Solutions to perform Senior Business Analyst activities related to the support and development of Verizon's Wholesale Ordering Platform. My focus was on the Access Service Request (ASR) ordering process.Responsibilities:• Worked with business owners to translate business needs outlined in a project description document into Business Requirements / User Stories.• Worked with IT to translate business requirements into detailed functional specifications. Provided support to the development team for clarifications of requirements.• Reviewed and provided feedback on the detailed design and unit test of the updated code base as provided by the development team.• Participated in the development of the test plan and execution of the testscripts. Validated the results of testing to ensure updated code supported functionality requested.• Provided Production Support to resolve user / system issues onimplemented functionality• Attended the OBF's (Ordering & Billing Forum) Access Services Ordering committee as Verizon's representative to support Verizon's position in this industry forum. -
Business AnalystTalentwave Dec 2015 - Apr 2016Richardson, TxContracted with Frontier Communications to perform Business Analyst activities related to the conversion of Verizon Special Access circuits in 3 states to Frontier’s CDG CABS. Responsibilities:• Determined root cause of circuit conversion errors and developed requirements / business rules for conversion code changes to eliminate errors.• Assessed USOC Consolidation mapping (several Verizon USOCs mapped one CDG USOC) and determined mitigation strategy for rating issues.• Investigated discount plan rating issues and determined steps to resolve.• Determined root cause of billing variances between Verizon embedded circuit billing and CDG converted circuit billing and developed methodology to resolve.• Researched tariffs / methods / procedures / training to verify product specific billing rules.• Researched contracts to verify customer specific billing rules. • Researched ASRs to verify specific product / options originally ordered. Accomplishments:• Successfully converted 185,000 Verizon Special Access circuits in California, Florida and Texas to Frontier’s CDG CABS on executive mandated date of 4/1/2016. -
Project Manager / Business AnalystApr Consulting, Inc. Sep 2013 - Dec 2015Old Town, FloridaContracted with Verizon Enterprise Solutions to perform Project Manager / Business Analyst activities related to the development of the Rapid Delivery / End to End Integration platform. The objective of this companywide initiative was to streamline and automate every aspect of the sales cycle beginning with quoting through to the customer bill. My focus is on the Pre-sales activities of Quoting, Pricing and Contracting.Responsibilities:• Developed program-wide project plan templates for each software release outlining required tasks and deliverable milestone dates.• Developed and tracked project plan for the Renewal project (within the Pre-sales program) for upcoming software releases, i.e., January 2015, April 2015, July 2015, October 2015.• Identified, tracked and resolved issues pertaining to the Renewal project.• Worked with business owners to translate business needs into Business Requirements and submit by deliverable milestone date. • Acted as intermediary between business owners and IT to address questions and resolve issues pertaining to submitted business requirements.• Reviewed System Requirements, High Level Design and / or Detailed Design documents to ensure technical solutions satisfy business requirements.• Reviewed High Level Test Cases, Detail Level Test Cases and associated test results to verify technical solutions satisfy business requirements.• Supported the automated migration of Legacy Renewal customers into Verizon's Rapid Delivery platform.Accomplishments:• Successfully implemented approved Business Requirements targeted for each major software release, i.e., January 2015, April 2015, July 2015, October 2015. -
Business AnalystProcom Consulting, Llc Aug 2011 - May 2013Rochester, New York AreaContracted with Frontier Communications to perform Business Analyst activities related to the conversion of Verizon Special Access circuits in 13 states to Frontier’s CDG CABS. Post-conversion, performed a circuit audit to verify / correct billing on all tariffed and contract rated Special and Switched Access services.Responsibilities:• Determined root cause of circuit conversion errors and developed requirements for conversion code changes to eliminate errors.• Assessed USOC Consolidation mapping (several Verizon USOCs mapped one CDG USOC) and determined mitigation strategy for rating issues.• Investigated payment plan rating issues and determined steps to resolve.• Determined root cause of billing variances between Verizon embedded circuit billing and CDG converted circuit billing and developed methodology to resolve.• Performed functional testing of conversion code changes required to mitigate circuit conversion errors, USOC Consolidation rating issues, payment plan issues and billing variance issues.• Worked with field forces to verify circuits were active / inactive prior to billing assessment. • Researched tariffs / methods / procedures / training to verify product specific billing rules.• Worked with account management / researched contracts to verify customer specific billing rules.• Researched ASRs to verify specific product / options originally ordered. • Assessed active circuits, determined correct circuit billing and determined CDG updates required to correctly bill circuit going forward.Accomplishments:• Successfully converted 68,000 Verizon Special Access circuits in IN, MI, NC and SC to Frontier’s CDG CABS on executive mandated date of 10/1/2011.• Successfully converted 101,000 Verizon Special Access circuits in AZ, CA, ID, IL, NV, OH, OR, WA and WI to Frontier’s CDG CABS on executive mandated date of 3/1/2012.• Successfully completed Circuit Audit – Phase 1 resulting in $5.3M of additional revenue.
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Business AnalystElevated Resources Inc And Collaborative Consulting Services Inc Jul 2007 - Oct 2010Contracted with Verizon Business to perform Business Analyst activities related to functional enhancements for the VzB Central Portal. Participated in a multi-year development effort of a Bill Automation tool to provide Automated Data Gathering and Display, Task Routing, Issue Investigation and Remediation, Billing Adjustment Calculations, Ticket Tracking, and Reporting for contact center inquiries. Responsibilities:• Worked with business owners to translate business needs into Business Requirements. • Worked with IT to translate business requirements into detailed system functional specifications• Participated in the development of the test plan and execution of the test scripts. • Assisted in the development of the training materials needed for each phase deployed• Provided Production Support to resolve user / system issues on implemented functionalityAccomplishments:• Phases 1 - 5 (10/18/2008 - 5/15/2010) of the Automation Tool (the Billing Adjustment Calculator) were successfully deployed to all contact centers resulting in estimated labor savings equivalent to 50 FTE.• Phases 6 - 8 (6/19/2010 - 10/16/2010) of the Automation Tool (all other automated functions) were successfully deployed to all contact centers resulting in estimated labor savings equivalent to 44 FTE.
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Senior ConsultantBearing Points Inc And Technology Staffing Resources Inc Oct 2005 - Jul 2007Contracted with Hawaiian Telcom to perform Wholesale System Deployment and ASR Subject Matter Expert activities as part of their migration to become an Independent Telecommunications Company. Responsibilities:• Developed and executed the Wholesale System Deployment Plan. • Acted as Subject Matter Expert for Wholesale’s ASR development activities. • Participated in design and code reviews with development team.• Participated in mapping of ASR fields to CDG USOCs to populate Service Order File Feed.• Developed the ASR System Processing Method and Procedure. • Developed multiple job aids to assist users in accurate ASR processing. Included EXACT to NeuStar mapping for users to manually enter pipeline orders.• Conducted multiple training sessions for HT personnel on Access Products and associated ASR System Processing. • Provided Production Support to the Wholesale Markets Contact Center during and post deployment. • Assisted in identifying and resolving discrepancies in the ordering, provisioning and billing of Wholesale products and services.• Developed system requirements for process mechanization / functional enhancements to the ASR processing suite of systems. • Conducted LSR to CRM data mapping and developed associated system requirements to mechanize Directory Listing order processing. • Conducted functional testing on project related technical solutions. Accomplishments:• Successfully deployed the Hawaiian Telecom ASR processing suite of systems on 4/1/2006.• Successfully implemented monthly functional enhancements 10/2006 through 3/2007.
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Business Information Analyst (Bia)Ajilon Consulting Dec 2004 - Sep 2005Contracted with Verizon Data Services to perform BIA activities for the Enterprise Contract Management System (eCMS) and ESG Portal. Responsibilities:• Analyzed business requirements.• Planned and facilitated business requirements clarification sessions.• Assessed impacts to eCMS.• Developed system functional specifications.• Participated in design discussions.• Performed functional testing of related technical solutions.Accomplishments:• Successfully deployed eCMS functional enhancements in the April 2005, June 2005, August 2005 and October 2005 releases.
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Team Lead – System RequirementsVerizon Communications (Formerly Gte) Jun 1999 - Nov 2003Responsibilities:• Tracked all System Requirements activities impacting multiple retail ordering and billing systems (NOCV, EOI, Retail COFEE, COFEE Billing) used for customer contact • Assigned related tasks to appropriate Business Process Experts and balanced workloads based on available resources • Analyzed business requirements and assessed ordering system impacts• Planned and facilitated Requirements Gathering Sessions with the Business • Developed “Not to Exceed” estimates for requirement management activities• Developed System Requirements documentation including test cases and criteria• Planned and facilitated System Requirements documentation walkthroughs • Participated in High Level Design and Detailed Design reviews• Supported system / functional testing of technical solutions• Updated user documentation to reflect implemented system enhancementsAccomplishments:• Developed and maintained a project plan to track daily System Requirements activities for all enhancements to complete development milestones. --- Met 99% of targeted development milestone dates; thereby meeting executive management goals. • Developed and supported System Requirements for 12 ordering system (NOCV) enhancements resulting in 41,000 development hours for the software engineering team. --- Met development milestones for estimated dollars versus actual dollars spent and 100% of task deliverable dates set for the targeted production release.--- Received Individual Excellence Award for developing the system requirements and supporting the technical development for a high profile, executive requested enhancement. Completed project in 5 months; a month less than the normal 6 month development cycle.
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Manager – System RequirementsVerizon Communications (Formerly Gte) Jun 1996 - Jun 1999Responsibilities:• Managed a cross-functional staff of 8 to 15 management level IT employees and contractors in support of system requirements development and software / functional testing for a Wholesale ordering system used by the GTE CLEC Service Center to automatically generate LSRs. • Provided guidance to staff performing data mapping to ensure LSOG standards and ILEC specific business rules were accommodated. • Provided coaching and training in System Requirements processes and procedures. • Tracked major milestones and reported status of enhancements targeted for implementation. Accomplishments:• Led a 15 member IT team in assessing business requirements, developing system requirements and testing resulting code for a customized Wholesale ordering system to be implemented in a new 100 employee call center. System developed and deployed within timeline of 10 months. --- Received Team Excellence Award, Chairman's Leadership Channel Award / Bronze Level, Chairman's Leadership Channel Award / Gold Level.
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Project Manager – System RequirementsVerizon Communications (Formerly Gte) Jan 1995 - Jun 1996Responsibilities:• Managed a team of 7 Business Analysts in developing and supporting System Requirements activities for an EXACT / TUF system enhancement effort to increase throughput for ASR processing. • Acted as EXACT / TUF Subject Matter Expert• Managed employee performance. • Developed and tracked enhancement budget and project plan. • Identified and resolved weekly project issues. • Prepared and presented monthly Project Status Review Reports to executive management.Accomplishments:• Increased ASR order throughput by 11% in 9 months by implementing 12 EXACT / TUF system enhancements.--- Received Team Excellence Award.
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Senior Administrator – User Application SupportVerizon Communications (Formerly Gte) Jan 1992 - Jan 1995Responsibilities:• Developed, documented and supported Wholesale order generation requirements for Special, Switched and Wireless services for the following efforts:--- The Process Re-Engineering project--- The Wholesale Market's Order Collection Vehicle project to replace EXACT / TUF--- The Retail Ordering system decomposition project.Accomplishments:• Completed order generation requirements for all wholesale / access services targeted for Phase I implementation of Wholesale Market’s Order Collection Vehicle (OCV) within projected timeline of 3 months and within budget.--- Received Individual Excellence Award.• Led an ordering system decomposition effort to identify and quantify gaps between Wholesale order generation requirements and the functionality provided by an existing retail ordering system within a management mandated timeline of 6 weeks. Effort revealed the need to increase throughput and led to the EXACT / TUF system enhancement project.--- Received Group Achievement Award. -
Administrator – Access SystemsVerizon Communications (Formerly Gte) May 1986 - Jan 1992Responsibilities:• Provided EXACT / TUF Switched Access ASR processing support for the ICSC (Interexchange Carrier Service Center) which included:--- Tariff interpretations--- EXACT / TUF service order standards (including projects such as Trunk Group Numbers and Feature Group B)--- CABS service order error corrections.--- Unguided usage inquiries.--- Project planning and coordination (including Florida FGA FX and DECCO conversions to CABS)>>>>>> Mapped retail billing elements (GSECs) to USOCs>>>>>> Provided instruction to manually establish CABS accounts via Service Order--- Day-to-day inquiries and requests pertaining to the ordering and billing of Wholesale services--- Development and documentation of procedures and operating instructions for processes impacting Wholesale Ordering and Billing Systems• Acted as South Area Coordinator for the Contel Conversion of Access Services which included the following activities:--- Acted as liaison between the South Area, the IC Systems Functional Integration Team and Contel's Points of Contact --- Ensured required table updates were made in EXACT / TUF / SOP to allow processing of former Contel ASRs--- Identified and tracked on “pipeline” ASRs to ensure entry into EXACT / TUF--- Participated in the CABS Account Conversion activities:>>>>>> Assisted in resolving mapping questions --- Conducted all the training and produced all the job aids required for the conversion--- Supported day-to-day production activities of the ICSC and ABC for the former Contel service areas
Marcy Warner Skills
Technical Requirements
Production Support
Requirements Analysis
Telecommunications
Testing
Project Management
Outsourcing
Requirements Gathering
Business Analysis
Software Documentation
Cross Functional Team Leadership
Business Process
Business Requirements
Management
Call Centers
Sdlc
Integration
Pmo
Business Process Improvement
Leadership
Vendor Management
Data Center
Sharepoint
Requirements Management
Enterprise Software
Troubleshooting
Program Management
Test Planning
Change Management
Process Improvement
Project Delivery
Voip
It Strategy
Ms Project
Team Building
Project Planning
User Acceptance Testing
Visio
Project Portfolio Management
Process Engineering
Wireless
Data Mapping
Data Migration
Access
Product Management
Systems Analysis
Strategy
Pmp
Software Project Management
Marcy Warner Education Details
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Business Management
Frequently Asked Questions about Marcy Warner
What company does Marcy Warner work for?
Marcy Warner works for Old Town Florida
What is Marcy Warner's role at the current company?
Marcy Warner's current role is Retired.
What is Marcy Warner's email address?
Marcy Warner's email address is m.****@****zon.net
What is Marcy Warner's direct phone number?
Marcy Warner's direct phone number is +172780*****
What schools did Marcy Warner attend?
Marcy Warner attended University Of South Florida - College Of Business Administration.
What skills is Marcy Warner known for?
Marcy Warner has skills like Technical Requirements, Production Support, Requirements Analysis, Telecommunications, Testing, Project Management, Outsourcing, Requirements Gathering, Business Analysis, Software Documentation, Cross Functional Team Leadership, Business Process.
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Marcy Warner, CSP
East Hartford, Ct1coworxstaffing.com
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