Marcy Belanger Email & Phone Number

Sun City, AZ, US

United States

• Generate Sales Reports
• Input sales orders
• Assist in Collections
• Provide added customer service to clients
• Billing adjustment and Makegood preempted spots
• Back up for reception desk

Phoenix, Arizona, United States

• Payroll
• A/P & A/R
• New employee onboarding
• Route scheduling
• Developed written procedures.

Scottsdale, Arizona

• Set up services and managed accounts payable and receivables for utility services for purchased homes.
• Analyzed data to ensure accuracy of billing and service agreements.
• Resolved issues for field staff, transactions teams, title and realtor teams, and outside vendors.
• Customer service provided to realtors, home buyers, employees, managers, and field staff.
• Assisted in developing written procedures and troubleshooting guides.

Phoenix, Arizona Area

• Managed production, billing, and distribution of building supply products.
• Payroll and Human Resources clerk.
• Accounts Payable and Receivables
• Increased efficiency by updating policies and procedures, set priorities, resolved issues with workflows.

Peoria, AZ

• Managed Revenue Division: Customer Service, Utility Billing, Collections, Metering Services
• Managed procedures and KPI’s based on City and State guidelines, codes, and law.
• Established working relationships with other departments.
• Approved Payroll, Accounts Payable and Receivables.

Peoria, AZ

• Supervised billing, call center, cashiering staff.
• Created procedures and training documents to train staff. Evaluated staff performance and coached staff.
• Handled escalated calls, approved leasing contacts, utility bills and deposits.

Peoria, AZ

• Generated billing account statements for City services; water, sewer, and solid waste.
• Created and analyzed reports to identify irregularities and discrepancies on utility bills and data bases.
• Resolved customer’s questions regarding, utility bills.

Peoria, Arizona, United States

• Processed applications and responded to customer requests for utility accounts, business licensing, over the phone, internet, or in person.
• Received payments from the public for a variety of City services through the mail, on the phone and in person.
• Prepared service orders for various City services.

Phoenix, Arizona, United States

• Sale of skin care and cosmetics
• Recruited, trained and motivated 35+ Independent sales representatives
• Accounting, inventory and business lead management

Public Administration

Operations Management And Supervision

Education record