Marcy Van Stee, Aci, Mba Email & Phone Number

San Diego Metropolitan Area

San Diego , California

We Deliver RiskSmart Run-Off(SM) Solutions With Global ReachAligning risk with the need for capital efficiency and greater business focus is a key challenge for insurers and reinsurers. As part of Fairfax Financial holdings Limited, RiverStone delivers insurance and reinsurance run-off claims resolution, reinsurance recovery and dispute resolution, operating across multiple offices and affiliates throughout the US, UK, and Europe. We are passionate about innovation and creative deal structures that help sellers use run-off to achieve their business goals.

Accountable to Chief Claims Officer for meeting corporate and business unit goals and objectives which focus on profitability, operational efficiency, customer service and human capital. •Managed 47 programs and their TPAs. Program lines of business which include general liability, professional liability, construction defect, trucking, auto, hospitality, habitation, pest, property (including catastrophe) •Developed and administered department operating budget of $500K•Performed technical claims audits and TPA oversight to ensure adherence to best practices •Responsible for selection and contract management of panel legal counsel, independent adjusters, TPAs and qualified experts•Led the team to achieve 8% reductions in both average paid indemnity and average paid loss adjustment expense via contract negotiations•Defined policies and procedures to ensure and maintain SOX compliance•Collaborated with actuarial and underwriting to review claims trends and results in an effort to improve loss ratio and profitability

Nationwide

Developed training material and curriculum for entire claims department• Conducted virtual training as well as in person training for entire claims staff of 1500• Provided training nationwide for a variety of claims initiatives• Maintained liaison with region offices and provided training metrics• Developed and provided marketing to reinforce importance of initiatives• Generated and designed management reports for ease of tracking training programs• Conducted quality assurance audits , analyzed data, evaluated and provided recommendations to improve and expand training

San Diego/Nationwide

Built Safeco’s new Recovery Management department. Managed a team of commercial vendors on a nationwide basis.•Provided oversight including audits of 4 commercial vendors to ensure compliance with the claims handling agreement and best practices• Developed and implemented workflows and metrics for the file handlers.• Integrated technology within the workflows in order to create a productive and efficient department. • Ensured objectives were met in the areas of customer service, reserve management, litigation management, expense management, vendor management, and average cost per claim.

Greater San Diego Area

Handled commercial liability claims for high profile commercial insureds.• Evaluated risk with large commercial agents and insured to drive results• Analyzed coverage, and managed claims including claims litigation for all 50 states. • Reported to reinsurers on large exposures

Bachelor Of Arts (Ba), Economics

Master Of Science (Ms), Business Organization Management