Marilyn D.

Marilyn D. Email and Phone Number

Learning and Development Consultant at The Hartford (Remote) @ The Hartford
One Hartford Plaza Hartford, CT 06155 United States
Marilyn D.'s Location
United States, United States
Marilyn D.'s Contact Details

Marilyn D. work email

Marilyn D. personal email

About Marilyn D.

I am a licensed Property & Casualty insurance professional with 16 years of industry experience, demonstrating a proven track record in delivering exceptional service, driving sales, ensuring client retention, and managing escalations effectively.Currently, I am a highly regarded facilitator with the Success Enablement Group, where I leverage my expertise to develop talent at all levels, from entry-level professionals to executive level leadership. I’m well known for providing an equitable learning experience where learners feel at ease in bringing their authentic selves to the virtual classroom. My recent projects have included training on emerging technology platforms, ADKAR change management methodologies, and equitable coaching.As I continue to grow as a leader, I am honored to have been selected for the McKinsey Academy Management Accelerator Program, with commencement intended in the Spring of 2025.

Marilyn D.'s Current Company Details
The Hartford

The Hartford

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Learning and Development Consultant at The Hartford (Remote)
One Hartford Plaza Hartford, CT 06155 United States
Website:
thehartford.com
Employees:
10
Marilyn D. Work Experience Details
  • The Hartford
    Learning And Development Consultant
    The Hartford Jul 2021 - Present
    Hartford, Ct, Us
    Accelerate adult learning of P&C products, as well as company-specific policies and procedures.Lead strategic initiatives and leadership development training for the Personal Lines division.Provide coaching and guidance to front-line management on behavioral development of their direct reports.Oversee mentor-led learning sessions to enhance skill-building and knowledge transfer.Collaborate with the technical design team to propose enhancements to learning materials and content.Contribute to the development and improvement of widely used knowledge management systems.Developed and maintained a Standard Work SharePoint site to support the daily tasks of learning consultants.Continuously update and manage learning content in alignment with new processes and technological advancements.
    View
  • The Hartford
    Customer Loyalty Manager (Remote)
    The Hartford May 2014 - Jul 2021
    Hartford, Ct, Us
    Led initiative to rebrand departmentCreated and improved internal processes to encourage consistency in delivery and increase efficiencyProvided award winning service in both renewal retention outreach and conflict resolution. Facilitated training of de-escalation techniques and processes to newest department members
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  • The Hartford
    Licensed Insurance Representative - P&C Sales And Service
    The Hartford Mar 2009 - Jul 2021
    Hartford, Ct, Us
    Executed sales and service of multiple lines including Home, Auto, Farm, and Home based business insurance. Avidly influenced behavior amongst peers necessary to obtain professional expectations.Frequently monitor and provide constructive feedback on individual results.Independently gained knowledge of SharePoint utilized to create personalized team site.Creatively produced activities and skill building curriculum for peers. Maintained customer rapport resulting in exceedingly satisfactory customer survey results.Recommended by management to join newly established “Swing Team” in order to influence successful employee trends.
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  • The Hartford
    Customer Service Representative
    The Hartford May 2008 - Mar 2010
    Hartford, Ct, Us
    Effectively focused on metric and competency expectations.Provided interpersonal customer assistance at The Hartford Walk-in centerAcquired retention certification“Best Call Library” contributor Top 30 % countrywide customer satisfaction results
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  • World Gym Fitness And Sportscomplex
    Sales Associate
    World Gym Fitness And Sportscomplex May 2007 - Mar 2008

Marilyn D. Skills

Word Powerpoint Wordperfect Typing Adobe Creative Suite Photoshop Illustrator Outstanding Customer Service Marketing Communications Microsoft Word Microsoft Excel Customer Service Public Relations Public Speaking Team Building Team Leadership Customer Retention Teamwork Call Centers Microsoft Office Social Media Facebook Outlook Social Networking Insurance Sales Retail Inventory Management Sales Management Performance Management Time Management Data Entry Employee Benefits Customer Satisfaction Corporate Communications Risk Management Advertising Marketing Social Media Marketing Client Rapport Property And Casualty Insurance Advertising Sales Leadership High Impact Sales Presentations Human Resources Social Media Consulting Management Microsoft Outlook

Marilyn D. Education Details

  • Ashford University
    Ashford University
    Pr & Marketing
  • Southern Ct State University
    Southern Ct State University
    Communication And Media Studies
  • University Of Connecticut
    University Of Connecticut
    Communication And Media Studies

Frequently Asked Questions about Marilyn D.

What company does Marilyn D. work for?

Marilyn D. works for The Hartford

What is Marilyn D.'s role at the current company?

Marilyn D.'s current role is Learning and Development Consultant at The Hartford (Remote).

What is Marilyn D.'s email address?

Marilyn D.'s email address is ma****@****hoo.com

What schools did Marilyn D. attend?

Marilyn D. attended Ashford University, Southern Ct State University, University Of Connecticut.

What skills is Marilyn D. known for?

Marilyn D. has skills like Word, Powerpoint, Wordperfect, Typing, Adobe Creative Suite, Photoshop, Illustrator, Outstanding Customer Service, Marketing Communications, Microsoft Word, Microsoft Excel, Customer Service.

Who are Marilyn D.'s colleagues?

Marilyn D.'s colleagues are Kevin Kerlejza, Christopher Reyes, Aic, Acla, Susan Newton, Sarah Laclair, Sameena -, Mark Downum, Travis Young.

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