Mardi Steven Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Temp and Perm recruitment

Sydney, New South Wales, Australia

Temp and Perm recruitment specialising in contact centres

Sydney, New South Wales, Australia

Australia Square, New South Wales, Australia

Establishing and growing a very profitable temporary staffing desk across the areas of finance, contact centre and Government, and growing candidates placed out in jobs from eight initially in 2017 to 93 temporary staff and contractors at peak, generating revenue well over target this financial year ending June 30. I built a highly profitable desk. I exceeded my performance targets consistently and increased my revenue contributions throughout this COVID19 period. I am highly experienced in End to End management of all recruitment functions.Core Capabilities:Recruitment• Developing Candidate Attraction Campaigns using Online Boards, Social Media and Print Advertising• Managing Confidential Candidate Information and Administration of Databases and On-line HR Portals and Candidate Tracking Systems including Bullhorn, Adapt, Cube 19• Taking Job Briefs, Developing Position Descriptions and Candidate Profiles• Candidate Assessment of Competencies and Skills • Competency Based Behavioural Interviewing• Induction and Briefing Contractor and Temporary Staff Management• Candidate Coaching and Candidate Feedback• Report Writing• Referee, Background Checking, Police Checking and WWC Checks• Ensuring all process are compliant with state and federal legislation• Termination and Performance Review of Candidates• Working in a KPI driven environment • Industry Experience: Banking and Finance, Disability and Health, Hospitality, Contact Centres, Sales

Surry Hills

• Sales Coaching, training and managing 10 phone/ email inbound and outbound agents (new bus)• Conduct one on one weekly coaching with all team members and run weekly team meeting• Drive team performance though individual coaching, recognition and R&R programs• Effectively performance manage team members who are under performing• Perform in-depth skills analysis on team members, team and call centre to identify opportunities• Managed: Acquisitions (New Business), Account Managers of the Business, Cars Guide, Notices, Adult Services, Death and Funeral pillars – solely achieving 60% of the call centre revenue• Driving outbound calls, campaign results, and efficient real time productivity and behaviours – • Analysing financial and KPI reporting, and staff behaviours to identify and implement opportunities for efficiency and sales improvement • Identifying opportunity for process improvement to improve sales efficiency and effectiveness• Online Sales Specialist – controlled and released all customer adverts booked online to ensure accuracy and relevance. Trained managers and staff to use and improve the system• Change Management skills of 120 paxACHIEVEMENTS:• Team Leader of Quarter Feb 2016 – highest performing News Corp outbound team in the country • Increasing weekly run rate by 22% and 20% increase in outbound call activity of the inbound area• Maintained Call service levels above expectations, increased occupancy, decreased aftercall work and increased talk time with effective sales conversations, AHT is currently ay 6:38min.• Increased New Business talk time from 8 hrs pw to 35 hrs pw within 2 months of taking over team• Highest Performing Team in Contact Centre – July 2015 (revenue)• Innovation and Creativity Nomination – Feb 2015• Team Leader of the Quarter Mar – June 2011• The Daily and Sunday Telegraph Divisional award for both 2010 and 2011

managing a portfolio of high value clients

Banks And Macarthur Regions - Casual Employment

Assisting Australians to place their votes for the state and federal elections.Managing a team to:Issuing regular votesIssuing declaration votes Investigations conducted to ensure people are voting for the correct divisionBalancing thousands of papers at end of Election Day by sorting and bundlingComplete the reconciliation process for all election numbers, statistics, materials

Call centre operator - taking inbound calls of 30+ calls per day

This was a newly designed role that was quite unique. A team of 3 administrators were chosen to be a part of an admin team that moved around the borough (local council area), to admin roles that desperately needed attention. These people were chosen for their system skills (I was a systems expert of their database), flexibility and adaptability, willingness to travel to various locations, time management skills, maturity, diplomacy, people skills, rapport building skills and can-do attitude. We required the capability to be dropped into a team with no prior knowledge of its operation, discover and deliver upon the KPI's of the specific role and add value to that department. We essentially were an internal team that was outsourced to different departments to fulfil a need.We were highly sought after and were booked out for a year in advance.I was placed into the social services departments (Occupational Therapy, Mental Health, Physical Disability and Looked After Children's Division) to complete various duties. In these roles I manned the reception for mental health, updated care plans for OT patients and spent alot of time in LAC - assisting case workers with their files (typing, organising, filing, reminding of appointments), minute taking in meetings, answering calls and dealing with the clients. This was a very rewarding role.In this role I as naturally able and willing to build rapport and liaise with the various members of the community as listed above.

I had been working in the Sports Club for 2 years in bars and gaming and was quickly promoted into a leadership role.The leadership role required me to lead a group of up to 70 staff on a shift with another leader. We ensured the gaming areas were manned with staff and technicians, handled patrons queries and ensured a million dollar float was distributed and balanced at the end of the shift. The responsibility in this role was immense and integrity was a value that was undoubtedly one of the things considered when being placed in that highly important role.Bar work was another integral part of this role. The bars were well stocked with staff, clean glasses and alcohol to sell. One of my particular strategies was to increase cocktail sales in the bars by promoting them, and I also ran the cocktail piano bar there for 2 years alone, before stepping into leadership.A leader in this establishment needed to ensure that staff breaks were taken at the right times to ensure our service levels were met and customers not impacted.Additional responsibilities were assisting with reception work at the front entrance of the club, handling Keno and TAB and generally overseeing all bars and gaming areas of the club. We built rapport with our security team to ensure the safety of our staff, customers and the building itself.le.

Bankstown

Diploma, Human Resources Management And Services

Accredited, Mental Health First Aid, Accredited

Dip. Counselling, Counselling

Rsa And Rcg, Hospitality Administration/Management

Diploma Oh&S / Whs, Occupational Health And Safety In The Workplace

Cert 4, Photo Imaging

Activities and Societies: SLR Cameras, Operating a Darkroom, Studio Lighting etc

Cert 4, Frontline Management

Activities and Societies: All subjects relevant to managing staff and the business. Rostering, conflict resolution, interviewing etc

Cert 2, Information Technology

Activities and Societies: Word, Excel, Outlook etc

Dip Hospitality Management, Hospitality

Activities and Societies: Accounting, Legal Studies, F&B Supervision, Advertising and Marketing, Wine Knowledge, RSA, RSG, First Aid.

Hsc

Diploma Of Human Resources, Human Resources Management And Services