Client Solutions Specialist
CurrentJob Description:- Account up-selling- Analyze performance of priority accounts (problematic or top-tier advertiser)and create optimization actions- General creative tips, best practices & Bidding/Budget/targeting recommendations- Assist advertiser with campaign set-up- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience- Able to identify high-value opportunities and low-hanging fruit- Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email - Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions- Collaborate with Client’s internal resources