Maree Munro Email & Phone Number

Christchurch, Nz

New Zealand

Current role is managing Systems Integration Testing and creating end to end scenarios for an old system with no test scripts interacting with Oracle PPM, ERP, and EPM. Over 100 integrations require end to end testing through 6 internal systems and lots of external systems. Previous role was test manager for Systems Integration Testing, User Acceptance Testing, and Performance Testing for implementation of Oracle Retail and Finance systems. The role involves coordinating multiple teams to successfully test large complex changes in a retail environment. What I bring to the project is being the unblocker, the negotiator, the ideas person looking to keep things moving. Key skills for this role has been coordinating, planning, monitoring, coaching and guiding, and all that good stuff that keeps things rolling along in the right direction.

New Zealand

I started this role as a senior business analyst, and also filled the roles of project manager, scrum master, and product owner. With the help of my great team, we took our part of the ERPFI project from floundering to being at the forefront of all the partners involved.

Christchurch Metropolitan Area

I plan and implement change to our main authoring system, publishing systems, copyright compliance, link maintenance, and documents. I lead multiple teams and work effectively across multiple business areas. Also, I lead or am part of a multitude of projects in different capacities across the business. My focus is to simplify, make usuable, make effiecient, and bring people on the journey with me.

Christchurch, New Zealand

Our main product HealthPathways, has over 250,000 links to internal and external content. I have created a number of systems to manage these links, to reduce the amount of overheads associated with this volume of content. The first system were focused on maintenance and organisation, the second on quality and reduction of duplication, the third on customer reports and providing timely and effective service internally and externally. I lead a small team that focuses on customers to provide them with accurate, and informative data to enable customers to make effective decisions.

Christchurch, New Zealand

This was a new position created to handle all third party content used by our organisation, and our content used by others. I created processes and procedures from scratch, which recorded and managed all material used internally and externally. I provided training and education to all staff on copyright usage. I manage a small, diligent team that handles all incoming queries internally and externally on copyright matters.

Christchurch, New Zealand

This position is centred around plain English writing for HealthPathways, a web based system that allows medical staff to see localised referral and medical information. In one year I have managed to get to the top of my grade, pushing myself to get an indepth knowledge of the product, how it works, and the systems that integrate with this. Recently I have assisted the launch of two new sites by creating good communication lines with the customers, standardising the content to fit with each site, meeting targets, saving time and money by focusing on rapid localisation that adheres to the product's style guide, and working with the customers to create a good work flow. I have also volunteered to assist the business in two othe areas: the Writing Technical Team (WTT) and Copyright Officer (CC). The WTT focus is to help other technical writers with simple to medium size computer issues, software issues, problem solving, ad hoc testing, and assist in improvements to the whole system. My skills in testing have been used, and I have set up a regression test suite for AuthorIT, completed testing for a double upgrade and set up a testing environment (using emulators) for a mobile application. The CC is a newly created position where all copyright queries go to get sorted. As this is a new area of the business, I have developed new processes, set up a basic information storage area, and trialling different ways to manage this large area. I am looking forward to put together a more robust and easy to use system for my colleagues and customers.

Christchurch, New Zealand

This higher level position of Systems Support Consultant has meant my main activities have shifted from the individual to focus more on the team. Taking on more of the day to day running of the team, from tracking all incidents to problem management, this position change means I apply more focus on making sure that the work is being done to a good quality in a timely manner. Currently we are managing two student management systems (SMS) that synchronise, which adds another level of complexity to an already complex area. Successes: + Consolidating documentation from 6 repositories to 2.+ Creating process documentation for all areas in SMS.+ Creating systems for QA of course and qualification data reducing issues from over 100 to > 5.+ Built up relationships with business to manage issues quickly and thoroughly.+ Set up transparent tasks lists for team to ensure compliance and time sensitive matters dealt with in time.+ Monitored and adjusted workloads as required.+ Improved over data quality in SMSs+ Created processes with business sections to meet requirements.+ Built a team who worked well together, and meet deadlines, crises, emergencies, and multiple targets, with alot of banter, an ability to change up a gear when needed, and able to have a laugh.

Canterbury & West Coast, New Zealand

This position had a focus on supporting the old SMS and transitioning to the new SMS. One focus was creating a wiki with all process and instructions on using both old and new systems. The wiki format was successfully implemented and adopted by the team and then by other teams within IT. Tasks included:+ Maintaining core data+ Implementing break fixes+ Implementing new functionality+ Liaising with different business units to gather requirements and conducted user testing.Focus was applied to help team reduce our extensive backlog by:+ Managing work and output+ Streamline processes+ Apply consistent standards and document them+ Reduce error rates by applying QA processes+ Introduced regular get togethers to share knowledge, work on improvements, plan future tasks and prioritize. + Have a laugh.

Christchurch, New Zealand

User Acceptance Tester. This position lived in the day to day testing: writing, conducting and following up of tests. It involved the writing of test scripts and producing use cases for testing. Organising and conducting soak tests as well as regression tests. One task was the setting up of virtual machines using different operating systems and network configurations for use throughout the team. Technical Writer. This position required the writing of release notes and technical documentation as well as training manuals using AuthorIT. User guides on new functionality, or changes in how to use functionality was also produced using MS Word. User guides were also produced for the team for the steps on setting up new virtual machines, configuration of systems (SQL studio, MS Office, specialist software), running of specific tests, regular tasks and procedures.

Christchurch

Teaching multimedia production to tertiary students with three main subject areas- image creation and manipulation, web development and cd/video production. Image creation and manipulation was done utilising different products to produce a product. Web development was focused on html and css to produce a working website. CD/Video production involving a full end to end product development. For the tutoring aspect I created the assessments and teaching materials.

Christchurch

Tutor in many different subjects, specifically teaching computer skills such as office skills,html, css, operating systems, accounting, soft skills and others. Produced and marked assessments. Created course material for use in face to face and online delivery. Created and updated moodle sites. Marked a large number of assessments for other tutors for a wide range of subjects: basic programming through to networking subjects. Created and utilised multimedia for course material.

Spreydon

Teaching University Entrance specialising in Literacy, Computing and Accounting

Looking after the small business server and 40 pcs. Maintenance of the entire system and backups. Upgraded network from using hubs to switches and reorganised the cabling. Maintained the printers. Also taught NZQA Level 1 to 3 computing and business subjects as well as research methods. Created Personal Training material for delivery for computer subjects.

Bachelor Of Information And Communication Technology, Multimedia And Operating Systems

Final major was Multimedia. First two years major was Operating Systems. Final project was website redesign.

Diploma, First Line Management

Graduate Diploma In Information Design, Information Technology

Certificate, Adult Teaching

Other, Business

NZ Diploma in Business