Maree Calder Email & Phone Number

Maroochy River, Qld, Au

As Sport and Recreation Manager, I am responsible for the overall management of a range of sporting, recreation, and gymnastics services within PCYC Queensland. The role coordinates systems, policies and proceduresfor sport, recreation and gymnastics on a statewide basis, to ensure both compliance with relative peak body requirements, and sustained commercial performance.

As Regional Manager, I lead and manage teams to ensure the region delivers on key performance indicators in line with the PCYC strategic plan. A key focus of this role is to maximise commercial efficiencies and drive growth through strategic partnerships and a focus on high quality customer satisfaction, while leading a positive culture in line with PCYC Queensland values.

Sunshine Coast, Queensland, Australia

Responsible for the development, implementation and overseeing of the gymnastics program including the financial viability, marketing of the program, coach recruitment, training and retention and membership growth and retention. Key responsibilities• Responsible for the day-to-day operation of the gymnastics program delivering PCYC QLD and GQ/GA curriculums.• Increasing membership numbers of the gymnastics program.• Recruiting, training, upskilling and retention of all coaches• Delivering high quality programs to members, responding to the dynamic member’s demands for classes, marketing to recruit new members and creating an environment for member retention.• Oversee the budgeting and financials of the gymnastics program.• Ensuring communication is maintained to a high level between member families, coaches and all PCYC staff.• Ensuring WH&S is always upkept to a very high standard.• Creating a positive working environment for the team.• Standing in as Club Manager during their leave periods which included navigating Covid-19 lockdowns. Achievements• Increased membership by over 150% in the gymnastics program since taking on the role.• Recruiting and retaining new coaches to assist with the growth of the gymnastics program – growing from 2 Senior Coaches to 5 Senior Coaches, 2 Intermediate and 4 Beginner Coaches• Creating new systems to streamline the administration side of the program for better ease for both families and administration team for bringing in new members.• Continuing the gymnastics program successfully through a period of uncertainty after the Queensland floods in 2022 without having the program close.

Australia

Establishing the Head Office for the master franchise of Fritz's Wieners. Creating policies and procedures for franchisees and creating plans for franchisees and the master franchise for growth moving forward. Key Responsibilities• Developing, reviewing and improving administrative systems, policies and procedures • Creation and distribution of franchisee resource manuals • Development and implementation of systems and policy creation• Daily accounts reconciliation through Xero Accounting and financial management • Franchisee/Franchisor management• Resourcing environmentally products for franchisees to use

Auckland

Transforming and operating a food truck business from two trucks to 11, overseeing the daily business operations. Analysing and improving organisational processes and improving quality, productivity and efficiency. Overseeing HR duties such as setting training standards and hiring procedures and creating a positive organisational culture. Key Responsibilities• Create and implement important policy, planning and strategy decisions• Coordinating all logistical operations of the business • Develop, implement and review operational and safety policies, procedures and growth strategies• Ensure all legal and regulatory documents are filed and compliance laws and regulations are adhered to• Staff recruitment and creating a company culture that encourages performance and high morale• Creating training guides to improve sales techniques and reaching sales targets• Build relationships and partnerships with other organisations and working with key stakeholders• Oversee budgeting, reporting, planning, auditing and analysing financial data. Generating reports on this data for Master Franchise• Identifying and addressing problems and opportunities for the businessAchievements• Expanding from operating 2 food trucks to 11 food trucks• Increasing turnover by over 500% in five years• Increasing staff recruitment from 6 staff members to over 50 staff members operating across various locations• Developing, implementing and reviewing annually all policies and procedures for the franchise. These were then use nation wide with other franchises. • Creating a legal and compliant food safety plan and managing this weekly. • Being part of Cricket World Cup, FIFA Junior World Cup and major international concerts and complying with additional regulations

Auckland

GymSports New Zealand is the National governing body of artistic gymnastics, rhythmic gymnastics, trampoline and aerobics.Key Responsibilities• All general daily administration duties • Greeting visitors, answering incoming phone calls and delivering quality a quality, friendly service• Invoicing customers through MYOB and daily reconciliations • Coordinating domestic and international travel, including flight, hotel and car rental reservation for staff and board members• Purchasing off supplies and equipment and maintaining stock levels • Assisting the Education Department in creating new presentations and reports

Master Of Business Administration - Mba, Business Management And Human Resource

Post Graduate Certificate, Business Administration And Management, General

Bachelor Of Sports & Recreation Management, Major In Tourism Management