Maree Thompson Email & Phone Number

Australia

Sydney, New South Wales, Australia

Accountability of IT Support services, inclusive of Program Delivery, IT Operational Support, Cyber & Security and Data & Analytics.Team grew quickly from two full time staff to eight. Implemented changes to allow clear delineation of duties between Operational support, Program Delivery and Data reporting.Increased throughput and onboarding of acquired Agencies from single to multiple concurrent deliveries.Governance and accountability became key focus for all Vendors engaged to support the IT needs.Streamline of onboarding across new staff and AgenciesModernised all IT process to ensure clear understanding of effort and create full view of work in progress.Development of Cyber and Data strategies

Sydney, New South Wales, Australia

Lead creation of Guidewire practice to drive and support delivery of modernised Delivery practices in line with the Technology Strategy. Accountable for the Operations and Performance of the ClaimCenter platform enabling it to run at scale. Uplift NZ Claims Platform Operations team, embed governance and focus on timely resolution of Incidents and Requests. Establish Governance and focus on the right work. Building capability in Technical leadership of those roles needed to progress a mature Enterprise scale Claims Platform. Focusing on Technology Delivery & Governance, Engineering capability and Platform Operations.

Sydney, Australia

Oversight and Governance of the Insurance Portfolio Pipeline, ensuring the operational resilience and delivery excellence for the department. Manage and co-ordinate all cross functional enhancements. Providing the view of the portfolio, advising on sequencing, prioritisation and scheduling of the portfolio of work.

Sydney, Australia

Platform and Portfolio Development Manager.Leading teams to build sustainable delivery and development model for heavily regulated suite of Insurance Products.

Sydney, Australia

Manage Agile portfolio of online/digital delivery teams. Upto 5 teams of cross-functional capabilities across Australia, china and India.Ownership of asset roadmaps in line with IT and Business strategic requirements. Manage, motivate & develop leaders, including all aspects of performance management of staff.Build and maintain strong relationships including steering committee and stakeholder groups.Led strategic partnering process selection including set up of ODC.Build and align IT strategy in line with broader business and group strategy.Key achievements;Led teams to deliver first self-service platform for the personal insurance brands and subsequently grew this capability from the industry's first mobile app, Claims Assist, into a suite of policy and claims self-service offerings, including an Australian first fully no-touch claims submission and fulfillment application.

Sydney, Australia

Built high performing delivery pods, to deliver all enhancements and support/maintenance of Personal Insurance Web applications. Strategic roadmap ownership and re-shaped delivery into more efficient AGILE/LEAN delivery model. Streamlined process and introduced lean delivery practices to work in conjunction witht he already mature AGILE way of working. This substantially reduced the number of touch points across the corporation meaning changes and initiatives were put to market to realise ROI much faster.Manage POW budgets. Liason & negotiation with PM's & TL's to balance their delivery needs and the organisations strategic needs.Provide coaching and mentoring to all team members and graduates.