- Providing best customer support - Assisting inquiries received in Zendesk and Intercom- Doing administrative task if needed- Additional Task: Hiring and Training for an additional member for the support team, monitoring productivity and providing feedback

Helping business and company with the their customer support needs and administrative tasks,

- Build niche store- List products in Amazon- Update inventory, prices, and other product details needed.- Photo editing using Photoshop, Pixlr, Gimp for the product Images- Creating a flat file for upload- Creating Ads in Amazon for FBA listings

- Sending Emails to Webmasters or web owners to link our clients link to their site.- Checking the list of leads if applicable to be linked on the certain client- Screen website if it passes our criteria before sending out an email to the site owner- Managing email and monitoring response, creating follow-ups- Reaching target of successful linked URLs

 Inbound Application processor - processes application for customers interested to apply for a credit card offered by the bank and its affiliates. Obtain information from customer to complete the application process and give the decision about the application result. Handles inquiries for application process. Provide information about the card and its benefits. Provide application status for their previous application if there was no instant decision. Sales – provide customer best… Show more  Inbound Application processor - processes application for customers interested to apply for a credit card offered by the bank and its affiliates. Obtain information from customer to complete the application process and give the decision about the application result. Handles inquiries for application process. Provide information about the card and its benefits. Provide application status for their previous application if there was no instant decision. Sales – provide customer best card for their needs and convince customer using all the benefits of the card to convert inquiry call to a sale call. Show less

 Billing – Handles billing inquiries, disputes and payments Service – Service Inquiry, handles Move in and Move out request and other service request by customer to satisfy the service. Collections – Handles Inquiry for balances, past due balances and providing payment arrangements accordingly depending on account status and company policy.

Billing – Handles billing inquiries, disputes, and paymentsService – Service Inquiry, handles Move in and Move out the request and other service requests by the customer to satisfy the service.Collections – Handles Inquiry for balances, past due balances and providing payment arrangements accordingly depending on account status and company policy.

- Inbound – CSR : handles billing inquiries , mobile and landline upgrades- Outbound – CSR : handles Internet Connections request- Back Office – CSR : handles and correcting errors from FOH and system errorsAchievements: Top agent for most of the month, Statistics always above target , was the Team’s POC and acting