Marei Andujo Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Responsible for delivering exceptional service to customers, including serving as a point of escalation for calls requiring a higher degree of expertise and/or discretion to resolve customer issues.
• Train, develop and manage 12+ Customer Service Representatives (Level 1 & 2) including recommending candidates for hire, coaching, developing staff members, evaluating performance, enforcing attendance & performance.
• Provides day-to-day leadership, including administering policies, business processes, quality standards, and performance measurement criteria.
• Partners with other internal teams to effectively resolve customer issues and inquiries to ensure mutual success.
• Utilize planning, prioritizing, and organizational skills to effectively deploy assets, tools, and processes necessary to achieve business objectives.
• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.

Greater Phoenix Area

• Same as Configuration Analyst, in addition to below.
• Successfully use Classic+, QSP and Confluence to research and configure.
• Familiar with running SQLs, scripts, and file loads.
• Research client questions and respond promptly.
• Complete assigned cases by designated due date to ensure Performance Guarantees are met.
• Comfortable testing coding changes and updates in internal testing platform.

Tempe, Arizona, United States

• Apply pharmacy, formulary, and benefit configuration by assigned due dates for submitted change requests.
• Performs all workflow activities (preassessment, design, configuration and in-unit testing of Level 1 and 2 tasks).
• Troubleshoot and perform research on basic to moderately complex claims processing issues or customer inquiries and promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
• Ensures a consistent customer experience by proactively participating in configuration of plan design through consultation and collaboration with external clients, client team members, other internal business partners.
• Perform in-unit testing and validation to confirm configuration design processes as expected and meets customer requirements and that all appropriate forms and documentation are fully and accurately completed.
• Utilizes project planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve claims adjudication accuracy.

Scottsdale, AZ

• Successfully identify, analyze, and resolve problems associated with provider records, while adhering to department, company, and work comp guidelines.
• Utilize the internet and phone to obtain pertinent information.
• Provide accurate data entry of information into billing system, while maintaining department production and quality standards.
• Process complex workers compensation provider issues in a timely manner to achieve client satisfaction.
• Perform administrative tasks, including pulling, formatting, distributing, and working department daily reports.
• Facility bill specialist - maintain facility records and verify/add Level 1 fee schedule pricing.

Phoenix, Arizona Area

• Took escalations calls, used conflict resolution methods to diffuse issues that would otherwise escalate to a corporate level.
• Experienced in scheduling and tracking of pickups of customer packages in both business and residential settings.
• Opened new accounts for customers. Experienced with Experian (credit verification system) and LexisNexis (identity verification system).
• Advised customers of requirements for importing and exporting goods.
• Worked with different internal departments and the Customs Departments of various countries to help resolve customers’ shipping issues.
• Worked remotely (from home) for 4 years and can work with a team or independently.

Rancho Cordova, CA

• Selected, trained, and scheduled volunteer workers.
• Inventoried and ordered supplies, operated the cash register, counted cash, and made deposits,
• Created new drinks and selected new products based on customer preferences and requests.

Rancho Cordova, CA

• Assisted customers with purchases and returns.
• Assisted with inventory intake and placement on the sales floor.

Diploma, Medical Billing And Coding

Activities and Societies: Alpha Beta Kappa

Diploma, General Studies