Service Manager
Currentwork in European IT operation center in Bratislava- managing of various departments (~80 people)- supporting multiple customers (HP, AT&T, FirstData)- knowledge management and motivation of people- service and new business planning- service results preparation and presentation - decisions of employees internal promotions - project management and cooperation- communication and business deals with customer (Hewlett Packard)- responsible for service quality- responsible for financial index and profit (split of budgets, internal and external trainings planning)- change management- cooperation of marketing and financial plans- budget control