Marek Drzymalski Email & Phone Number

- Implementation of Touchnet Payment Gateway for students- User Acceptance Testing – drafting of test scripts and mapping processes for testing for Touchnet admin portal and student portal- Verifying data transfer between Touchnet, Banner ERP and Oracle EBS- Creation of training materials and user guides- Supervision of staff on project related tasks- Compiling information for fraud awareness and financial compliance/sanctions policy documents

Oxford, England, United Kingdom

- Headed service improvement initiative to design and develop Knowledge Management system in SharePoint Online- End-to-end management of Minor and Standard finance system Changes- Principal liaison between own department and digital expenses project team, integrating HR system, digital expenses and finance systems- Governed change process and implementation of Java Web Start for finance system- Owned all Changes related to bulk data import templates for finance system- Consultant to project team on finance system upgrade - user experience and knowledge transfer for Service Desk- Co-ordinated end-to-end Change process for a Customised Global View for P2P process users

Oxford, England, United Kingdom

- First point of contact for users and other members of University staff seeking assistance from the service desk- Maintaining the call-logging procedures, recording details of all calls received in the University’s incident management system and utilise responses to develop an effective knowledge base for use within the team- Prioritising of multiple incidents and queries in accordance with agreed business priorities- Monitoring reported incidents and working with team members to identify trends and common problems, as well as working with the appropriate departments to eliminate them or develop a standard solution

Oxford, England, United Kingdom

- Data analysis and management of multiple trials/studies- Ensuring the completeness, accuracy, consistency and validity of trial data collected ensuring data meets the standards of quality expected for reporting to regulatory bodies- Liaising with the trial managers, statisticians and IT managers to design case report forms, design, test and maintain trial specific clinical databases and systems- Carrying out data cleansing procedures, working with the trial manager to resolve data queries and follow up for missing information- Developing Data Management Plans and ensure accurate and thorough documentation of all data management activities, in accordance with Good Clinical Practice (GCP)- Maintaining oversight of data entry to ensure accurate and efficient entry of trial data to the clinical database - Prepare data for analysis as required by the statistician and assisting in the preparation of data for interim analysis, presentations and publications as required by trial staff, CI or unit director

Research Services

Responsibilities:Review of existing REF expertise from people in Oxford and collation of this information into a database;Compiling impact toolkits following instructions from colleagues;Organising meetings and resources for impact practitioners in Oxford, using Sharepoint and Trello;Design structure and layout of the Oxford University website;Research of other universities REF strategies and implementing into the University's own initiativeExamine online resources for developing key ideas

Responsibilities:Engaging with and supporting individual project principals to ensure best outcomes for all involved;Communicating with various overseas project offices on a variety of administrative matters;Drafting consultancy and collaborative agreements;Financial administration and monitoring individual project budgets;Supporting other team member in their dutiesAchievements:Assisted in the streamlining of processes and procedures relating to general grants administration;Lead on process development for specific funders/sponsors;Prevented financial loss due to attempted fraud;Developed SOP guidelines related to Open Access publishing

Twickenham, United Kingdom

Responsibilities:Dissemination of personalised research reports, which require a high level of accuracy and objectivity to a variety of clients such as solicitors and high net worth individuals via reports, tables and charts depending on client needs;Where security related tasks are involved, set out the objectives, plans and recommendations for other possible actions;Consistent communication with clients in person, via email and telephone to ensure correct outcomes are met based on given brief or outline;Developing detailed technical briefs for search engine optimisation projects;Creating copy for website publication;Supervision of third party contractors in the case of forensic project management, collation of information and ensuring accuracy of information received from outside sources;Handling confidential materials, using discretion, making decisions, drawing conclusions and presenting strategic recommendations to, for example, solicitors and high net worth individuals, forming the basis of their planning and decision making;Providing training and guidance to new employeesAchievements:Developed report writing skills tailored to the needs of the client, in line with the provided brief and cost expectations;Developed process for more effective case management;Improved chart building and analytical skills so that complex data can be distilled into an understandable format for the individual client ;Coordination of research projects, training staff and contractors to carry procedures in line with company guidelines;Completing projects ahead of time and above client expectations;Improved research skills using a vast number of open and closed sources/databases. Expanded the organisation’s database of sources from which to gather knowledge and data

Shepperton

Responsibilities:Handling of first line support queries for 15 clients and liaising with service providers in the escalation and resolution of client issues; Formulating development proposals that are either client led or internal briefs in order to enhance the customer experience of the software;Liaising with system development partners as well as providers of integration systems for third party software on problem-solving, development and co-ordination of service delivery; Training of new and existing clients, in the use of the database software, ensuring that they have a full understanding of the software’s capabilities; Managing and troubleshooting CSV and XML files flowing through client integration servers; Handling and formatting of data on behalf of clients for use in ServiceManager and management of data from external systems that integrate with ServiceManager; User Acceptance Testing of software developments and communicating any issues found back to development teams;Creation and management of monthly invoicing for all clients; Writing, compiling and publishing of user manualsAchievements:Resolution of majority of customer queries either on time or ahead of customer expectations which aided in customer retention and quantified new sales when presenting to prospective customers;Contributed to the development of the software product by proposing new functions and developing existing functions, which streamlined the software, improving the user experience and saleability;Developed on previous presentation skills, particularly the ability to describe technical aspects of the system to non-technical individuals within the property maintenance industry, allowing for increased customer confidence;Led and contributed to training process and of training individuals in use of ServiceManager and third party products

Assisting the Compliance Officer by monitoring and enforcing regulatory and legal compliance within the company

Birmingham, United Kingdom

Liaising with Service Delivery Co-ordinators, contract managers and vehicle suppliers to organise test drives for potential and existing customers; Supporting the vehicle procurement function by creating and administering daily and monthly statistics log

Birmingham, United Kingdom

Administration of all aspects of contract hire vehicle documentation; Dealing with customer queries relating to vehicle documentation; Investigating continuous improvement opportunities for process efficiency

Master Of Laws - Llm, Information Technology And Telecommunications Law, Pass

Activities and Societies: Modules carried out: Information Technology Contracts Intellectual Property Law e-Commerce Telecommunications Law

Bachelor Of Laws (Llb)