I work for Fenbro.com, which is specializing in the sale of windows and doors for international markets, with a particular focus on the Irish and UK markets. As a Sales Process Coordinator, I am responsible for all aspects related to international trade. My duties include verifying technical accuracy, reviewing contracts, and supporting the sales team. Additionally, I handle logistics, coordinate and manage transportation, and oversee the shipment of orders to manufacturers.I also… Show more I work for Fenbro.com, which is specializing in the sale of windows and doors for international markets, with a particular focus on the Irish and UK markets. As a Sales Process Coordinator, I am responsible for all aspects related to international trade. My duties include verifying technical accuracy, reviewing contracts, and supporting the sales team. Additionally, I handle logistics, coordinate and manage transportation, and oversee the shipment of orders to manufacturers.I also assist in building and coordinating the sales team’s activities. I am involved in onboarding new employees and establishing new business relationships. At Fenbro, I meticulously help analyze the achievement of sales targets and successfully contribute new ideas to enhance sales efficiency.My experience gained over the years and my education in international trade are undoubtedly valuable assets to Fenbro. Since I joined the company, it has consistently expanded its sales reach and business presence. Show less

 Performing role of MPU Delivery Office Manager tasked me with improving KPI performance, looking after financial budgets, that’s in line with responsibility for the team of 7 managers and over 250 staff members Introduced 10 week resourcing model, which improved resourcing stability and created "effective time" for line managers to implement changes. This has resulted in positive KPI turn across the whole score card and significantly reduced operation cost  Developed plans to… Show more  Performing role of MPU Delivery Office Manager tasked me with improving KPI performance, looking after financial budgets, that’s in line with responsibility for the team of 7 managers and over 250 staff members Introduced 10 week resourcing model, which improved resourcing stability and created "effective time" for line managers to implement changes. This has resulted in positive KPI turn across the whole score card and significantly reduced operation cost  Developed plans to ameliorate priority products performance (this is essential changed for the company due to high profit margin of premium products)  Responsible for affective expansion of Sundays delivery operation/network growth  Clear line of sight process introduced for sick management enabling 30% reduction in sick leave, resulted in large saving per quarter  Successfully deployed and lead the MEV electric vehicles trail/project for London  Responsible for direct negations and making agreements with trade Union. Recent success of deploying full revision, which enable all four delivery offices to achieve cost reduction of 20% year on year  Dealing with some of the most high-profile customers in the country - including Buckingham Palace, 10 Downing Street and The Houses of Parliament Responsible for being compliance with all Health and Safety regulations, inclusive of fire safety, SSOW and other risk assessments. Under my leadership at London Victoria, we have managed to significantly reduced numbers of Road traffic collision (by 70%) and accidents at work (by 40%) YonY In charge of the recruitment process, interviewing candidates and making the final decision on who to hire Show less

 Managed financial budget and created robust saving plans for the business (three successful revisions)  Responsibled for making curial decisions for the business parallel with providing direction, guidance and support to employees and line managers Developed internal processes that improved office performance - WIPHW index  Hold regular employee meetings and negations with the Trade Union Tasked with a national team to deliver/create national projects (revisions… Show more  Managed financial budget and created robust saving plans for the business (three successful revisions)  Responsibled for making curial decisions for the business parallel with providing direction, guidance and support to employees and line managers Developed internal processes that improved office performance - WIPHW index  Hold regular employee meetings and negations with the Trade Union Tasked with a national team to deliver/create national projects (revisions, development of financial programs - DPP)  Delivered regular operating cost saving of 6% year on year  Conducted recruitment (interviews) for different plants of the business Show less

 Managed one of largest delivery offices in South West London with over 120 staff members Taken lead on major task on operational level including transport  Managed significant issues that raised and could affect the operations of the business Dealt with customer complaints and other aspect of customer service Involved in staff training and coaching

 Implemented own ideas for robust clearances, and help improve the postmen’s attitudes on business policy and acceptable standards of work Improved office performance in “quality of service” by reorganising the office structure Involved in implementation of cost-cut reduction activities - revision  Successfully managed large team of over 70 postman and 20 drivers, which resulted in significant reduction in fuel consumption and number of road traffic collision