Marek Laudis Email & Phone Number

Bratislava

● Gathering and analyzing business (underwriting, insurance) and technical requirements from customers and translating them into a "language" that software developers understand;● Providing business consultancy services for the customers, helping them define their business requirements. priorities and plans;● Writing Service Delivery Proposals, Test Cases, User Stories;● Written and oral communication with clients from Australia and with external contractors from around the world;● Active cooperation with the development team● Testing developed solutions and active cooperation with Q&A team;● Schooling in new team members;● Presenting solutions to potential customers● Responsibility for meeting the deadlines and budget plans;● Organizing meetings and workshops;

Bratislava

● Testing of developed solutions and functionalities;● Writing Test Cases;● Active communication with developers and analysts;

Bratislava

● Providing daily support to customers and internal employees (written and oral communication with customers in both English and Slovak language);● Administration of internal ticketing and tasks system;● Responsibility for meeting SLA deadlines and other parts of the agreements;● Simple modifications of code of the ticketing and tasks system (JavaScript, GIT);● Creation of new reports, both automatic and manual (Excel, JavaScript)● Simple data interventions (Mongo)● Teaching new team members and customers how to use internal ticketing and tasks system.

Bachelor'S Degree, Psychology

Computer Network Engineering