Marek Pandel Email and Phone Number

• Reported daily to senior leaderships• Maintained equipment to safety standards• Performed operator level maintenance and troubleshooting on weapons and gear

• Interview COVID-19 positive individuals to provide isolation/quarantine guidelines and identify close contacts. Subsequently, notify close contacts of their exposure, in an empathetic and timely manner.•Document data, collected during interviews, in the District’s EMR System•Handle inbound/outbound phone calls using Amazon Connect phone system (AWS)•Educate cases on their risk, monitoring for illness and preventing the spread of COVID-19•Perform follow up calls to cases to… Show more • Interview COVID-19 positive individuals to provide isolation/quarantine guidelines and identify close contacts. Subsequently, notify close contacts of their exposure, in an empathetic and timely manner.•Document data, collected during interviews, in the District’s EMR System•Handle inbound/outbound phone calls using Amazon Connect phone system (AWS)•Educate cases on their risk, monitoring for illness and preventing the spread of COVID-19•Perform follow up calls to cases to check for advancing symptoms, educate on COVID-19 best practices and provide any other scripted dialogue District desires to administer Show less

• POC for imaging all laptops for new hires and current employees.• Completing and supervising requests for materials and equipment.• Asset Imaging/Provisioning• Store room organization and planogram management• Laptop collections and decommissioning• Unloading and delivering shipment to stock rooms and local Help Desks• Completing additional tasks/Projects assigned by Management.• Asset management, inventory tracking & cycle counts.• Efficient managing of IT… Show more • POC for imaging all laptops for new hires and current employees.• Completing and supervising requests for materials and equipment.• Asset Imaging/Provisioning• Store room organization and planogram management• Laptop collections and decommissioning• Unloading and delivering shipment to stock rooms and local Help Desks• Completing additional tasks/Projects assigned by Management.• Asset management, inventory tracking & cycle counts.• Efficient managing of IT Ticket requests and team backlog• Moves/opening new building coordination• Dropgear fulfillment• Process and procedure documentation Show less

• Setup user profiles, install, test, and implement computer system hardware and software technologies• Perform maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment on Windows / Mac / Linux machines• Provision 40-60 cases of computer hardware and software installations on laptops and desktops per week• Work with the team to keep up 100% SLA consistently.• Manage user profiles in the Active Directory to ensure that everything is set up correctly,… Show more • Setup user profiles, install, test, and implement computer system hardware and software technologies• Perform maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment on Windows / Mac / Linux machines• Provision 40-60 cases of computer hardware and software installations on laptops and desktops per week• Work with the team to keep up 100% SLA consistently.• Manage user profiles in the Active Directory to ensure that everything is set up correctly, provide the user with a problem-free system• Prepare hardware for delivery and shipment and assure each order is taken to completion• Conduct swaps for existing Salesforce employees• Troubleshoot and solve complex technical issues with minimal supervision• Investigate problems and provide solutions using specific product knowledge, system utilities, andoperating environment• Use Support Force software to manage fast-paced queue of incoming support requests and requests for technical assistance by Salesforce employees• Familiarize self with Salesforce.com as well as additional cloud office software applications• Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns Show less

• Utilize Kaiser’s App OS tool to install Kaiser standard software (Adobe Acrobat Pro, File maker Pro, SAS, MS Project, Visio, Office 365, Outlook/Skype)• Collaborate and lead different projects; training and conference rooms, pharmacies, skills of digitally reimaging PCs, averaging 50 per project. • Install, configure and migrate Lotus Notes from 8.5 to 9.0 client based• Perform desktop support typically involving: Win 7, Win 10 installation, troubleshooting, anti-virus support and… Show more • Utilize Kaiser’s App OS tool to install Kaiser standard software (Adobe Acrobat Pro, File maker Pro, SAS, MS Project, Visio, Office 365, Outlook/Skype)• Collaborate and lead different projects; training and conference rooms, pharmacies, skills of digitally reimaging PCs, averaging 50 per project. • Install, configure and migrate Lotus Notes from 8.5 to 9.0 client based• Perform desktop support typically involving: Win 7, Win 10 installation, troubleshooting, anti-virus support and software applications such as MS Office 2013, Office 365• Hardware: Install drivers, applications, peripherals (printers, scanners, mice, hard drives, memories and USB)• Create and relay closed and maintain remedy tickets for tech refresh team members• Scan all new computers into the Asset Track Management Software• Transfer user data from an old machine to the new one Show less

• Trained staff members in the proper use of time saving tool in the drive-thru to reduce average monthly time.• Managed staff member’s rotation and timesheet to ensure store operated properly. • Provided excellent customer service, receiving excellent feedback and appreciation.