- Bilingual Optilo Consultations & 2nd line Customer Support for Multinational Enterprises (i.a listed in 'Fortune 500'), during Implementation and Post-Implementation phases; employing Data & Web Technologies, Business Processes Knowledge & Logics and B2B Relationships;- Incident/Problem Management & Solution Delivery within appropriate SLA and/or escalation processes, based on ITIL/Agile standards, employing i.a.: knowledge of Customers' business processes, data interfaces, SQL, SSH… Show more - Bilingual Optilo Consultations & 2nd line Customer Support for Multinational Enterprises (i.a listed in 'Fortune 500'), during Implementation and Post-Implementation phases; employing Data & Web Technologies, Business Processes Knowledge & Logics and B2B Relationships;- Incident/Problem Management & Solution Delivery within appropriate SLA and/or escalation processes, based on ITIL/Agile standards, employing i.a.: knowledge of Customers' business processes, data interfaces, SQL, SSH, Linux, regex, HTTP, CSS, PHP;- Decision Making and Project Management in terms of Customer-related patch releases;- Patch tests and installations;- Hypercare for launching Customers' international locations served by Optilo;- Training new team members;- (Last but not least:) Documentation management.Proficient in utilizing multiple computer applications and databases.Ability to handle a high volume of external and internal customer interactions in a structured and organized manner. Show less

Domestic and international business activity at the intersection of B2B Relationships, Web Technology & Data Science and International Communication.

B2B & Export Sales, Service Delivery Supervisor

Direct Sales and Customer AdWords Campaign Development

- B2B Sales- Direct contact with Foreign Providers- Website content Management