Marek Zeman Email & Phone Number

Bratislava, Sk

Coordination and supervision of brand’s home appliance field engineers and ASC service network, conducting of technical trainings, reporting and evaluating procedures, producing guide lines. Main focus on efficiency and premium level quality of customer service delivered, level 2 technical support for professionals carefully chosen and trained. Leveling up the service partners skills by regular technical trainings and in-deep internal auditing carried out annually. Fully supporting brand's… Show more Coordination and supervision of brand’s home appliance field engineers and ASC service network, conducting of technical trainings, reporting and evaluating procedures, producing guide lines. Main focus on efficiency and premium level quality of customer service delivered, level 2 technical support for professionals carefully chosen and trained. Leveling up the service partners skills by regular technical trainings and in-deep internal auditing carried out annually. Fully supporting brand's sales and marketing department. Coordinating communications between brand service centers and factories, finding a best solution for customer’s warranty claims. Show less

Technical support of TVs & Projectors, customer’s and engineer’s support, coordination and supervision of brand’s service network, conducting of technical trainings based on the presentations provided by a manufacturer, translations of user manuals, inter factory communications, preparation and implementing of a new procedures, finding a best solution for customer’s warranty claims, scrap processing and inventory processing.

Repairs of mobile phones and accessories. Warranty and non warranty repairs at all levels.

Secondary School Leaving Certificate, Electronic Equipment

First Certificate In English