2nd line IT support using the ticket systemPerform in line with agreed procedures, and SLAs and respond to reported incidentsEfficient usage of DB for daily tasksPreparation and issue of software updates for terminalsCollaboration with the project team in changing or adding system configurationPreparation of test scenarios and their implementation for new product/partner

Team leadership - work organization, task divisionCreating files/code for data collection and order chain optimization (e.g., basic VBA script implementation), which helped reduce human errors and sped up workExtracting essential information from databases using python scripts dedicated to e-commerce use casesImproved cooperation with suppliers, simplified issues resolveComplementation - monitoring more complex ordersCustomer service responsibilities

Accounting system managementDirect contact with international customers through various channelsResponding to customer inquiries, resolving complaints, processing orders