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Marek Rykaczewski is listed as Technical Analyst | Reporting | SQL | Metrics and KPIs based in Toruń, Kujawsko-Pomorskie, Poland. AeroLeads shows a matched LinkedIn profile for Marek Rykaczewski.
Marek Rykaczewski previously worked as Technical Analyst at Credit Suisse and IT Analyst at Credit Suisse. Marek Rykaczewski holds Bachelor Of Engineering - Be, Computer Science In Business / Informatyka W Biznesie, 5/5 from Wyższa Szkoła Bankowa W Toruniu.
At Credit Suisse, I provided data insights on IT support KPIs, and at Compleat Software, I built SQL queries to resolve customer issues and provide data extracts. I have 2 years of SQL experience, Git skills, and familiarity with Atlassian tools (Jira and Confluence) as well as working in a small Agile team. I'll graduate in March 2024 and am available full-time.
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Wrocław, Dolnośląskie, Poland
As part of the Service Enabling and Metrics team I:- Reported IT support performance to stakeholders, shared agent performance data with client.- Created and updated Tableau dashboards to track IT support metrics, added advanced filtering options.- Analyzed Big Data, identified and resolved data quality issues, improved data quality.
Wrocław, Dolnośląskie, Poland
As part of the Service Enabling and Metrics team I:- Documented monthly service report metrics on Confluence for stakeholders to verify definitions and calculations.- Analyzed data to inform decision-making, identified backlog of unassigned incidents, cleared queue in ServiceNow.- Presented new resource (metric documentation) to stakeholders during monthly service meeting.
Doncaster, England, United Kingdom
● Resolved customer tickets and ensured issue resolution within SLA, meeting all internal targets.● Taught technical concepts to non-technical audiences, trained users and elaborated on best practices. Leading to a reduction in new incident volume.● Built SQL queries to assist with issue resolution and provide data extracts for business needs. Exceeding expectations and keeping customer satisfaction high.
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Marek Rykaczewski is listed as Technical Analyst | Reporting | SQL | Metrics and KPIs.
Marek Rykaczewski is based in Toruń, Kujawsko-Pomorskie, Poland.
Marek Rykaczewski has worked for Credit Suisse and Compleat Software.
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Marek Rykaczewski holds Bachelor Of Engineering - Be, Computer Science In Business / Informatyka W Biznesie, 5/5 from Wyższa Szkoła Bankowa W Toruniu.
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