Marelize Tredoux Email & Phone Number

Bryanston

Gauteng - Johannesburg Head Office

• co-ordination of the operational activities in the PLMO team• build strong and effective business relationships within the Service Design and Development (SD&D) team, including Project Management Office (PMO), Service Portfolio Development Managers (SPDMs) and Product Managers• collate and prepare service development project related change documentation and variety of reports (utilisation reports, project updates etc.) as required from Clarizen (Dimension Data’s PMO tool)• monthly reporting on project delivery across services portfolios within the SD&D team (i.e. Service Product Roadmaps)• schedule, co-ordinate and manage the bi-weekly Service Design and Development Governance Board (SDDGB) meeting with stakeholders from all levels and regions in the organisation• prepare, manage and submit the following monthly dashboards/reports:o Service Portfolio Performance Dashboard (SPPD)o Managed Services Development Portfolio Updateo Cost Centre Budget Dashboard• liaise with the Finance Department regarding PO requests and ensuring the correct PO approval request process is followed at all times• monitor and manage programme related budgets and costs, tracking invoices and payments, and the development of associated financial reporting • produce and drive reporting and communications for senior executives, including Group wide stakeholders• gather and collate information from the stakeholders to produce compliance reports (i.e. Project Health Assessments)• work closely with the PMO and perform administrative functions related to the SD&D projects• track resource utilisation for all SD&D projects• manage and drive product management stakeholders to ensure all project, initiative, deliverable and communication deadlines are met in order to provide positive and timely updates to senior management and the wider product management community• manage small internal projects related to process changes and deployment of new methods and tools

Gauteng - Johannesburg Head Office

• set up, run and manage the Work Order Process• reporting including Work Order reporting and financial reporting• co-ordinate subcontractor responses to Work Orders when required• co-ordinate Work Order deliverables with Dimension Data lines of business• ensure the Work Order Tracker sheet is 100% accurate and up to date at all times• manage the Work Order work flow end-to-end• co-ordination with Standard Bank Work Order Manager• liaise with ES Solutions Architect team when Work Order deliverables need to be clarified• work closely with the Project Management Office (PMO) to report on “Risks and Issues” in the Commercial & Contractual dashboard as well as providing project status updates in the Project Service Level report• assist all Programme/Project Managers and project team members wherever possible and provide guidance with PMO related tasks, reporting, and communications• liaise with Project Managers to ensure projects are delivered on time• liaise with IT Outsourcing Finance and Commercial department regarding PO submissions• build strong and effective relationships with all levels of stakeholders, both internal and external (including PMO, Programme Managers, Project Managers, Senior Management, Executives and the Client)• contribute to the implementation of improvements to internal systems, services and processes• ensure results are achieved and deadlines are met• track, monitor and update the Contractual & Service Obligations and Contract Change Requests• prepare, manage and submit the monthly Commercial and Contractual Dashboards on all three Standard Bank contracts (i.e. End User Computing, Fixed Voice and Back-up)• attend monthly Commercial and Contractual Meetings at the Client• display strong client service orientation and strive to meet and exceed client expectations at all times• reporting and escalating issues to the Client Contract Manager if necessary, whilst taking full ownership for managing compliance to processes

Gauteng - Johannesburg Head Office

• ensure that the maintenance renewals process is actively driven, followed and adhered to• maintain the Managed Services (MS) Support Base schedule and ensure all client information is accurate and up to date• assist the Sales team and the Business Development Manager (BDM) in establishing strong relationships with clients from an MS perspective• assist Sales team with maintenance renewals including client visit if required• work closely with the Pre-Sales team and liaise with vendors with regards to kit list pricing for renewal costing• ensure all renewals are accurately calculated and cost correctly to maintain contract profitability• work closely with Financial Manager regarding the pricing of maintenance renewals and financial reporting• prepare contract documentation i.e. contract wording and obtaining approval from the Legal Department• liaise with Contracts and Vendor Management (CVM) to ensure invoicing is accurate and executed promptly• liaise with CPD (Central Processing Department) regarding purchase orders placed on suppliers• attend weekly outstanding meetings and provide status updates on outstanding maintenance renewals• maintain relationships and interaction with Sales Specialists regarding contract renewals i.e. pricing, signing of customer contracts etc.• manage and drive all account management administrative tasks on behalf of the Sales Specialist • process client provided purchase orders, and initiate and manage the associated procurement process using Dimension Data’s SAP system• interface with and provide feedback to sales team on all order details and status• liaise with Project Managers in terms of client expectations and delivery installation dates within associated projects

Gauteng - Johannesburg Head Office

• contracts administration and co-ordination• produce timely and accurate contracts administration process reporting• load and update client data in SAP and integrated management systems, ensuring tracking sheets are maintained to support reporting, commissions, renewals targets, etc.• act as a contact point to provide assistance and resolve queries regarding current data legacy data and general contracts information• prepare contract documentation i.e. contract wording and obtain approval from the Legal Department• generate and quality ensure all client invoices and renewal contracts in accordance with the process and within strict deadlines • liaise with Debtors Department regarding queries on invoices• maintain relationships and interaction with Sales Specialists regarding contract renewals• adhere to quality assurance standards regarding client data and system records• provide input to the project associated with the automation and streamlining of the report generation process• ensure all client contract changes are managed and updated accordingly in all tracking sheets

National Certificate In Business Administration

Business Administration Information Technology (Theory, Computer & Word Processing) Communication Personnel Management Legal Practice

Matric

Afrikaans English Mathematics* Typing* Home Economics Accounting (* Distinctions)