Marelyn Cossyleon Email & Phone Number

West Chicago, Illinois, United States

Ensure data integrity and timely updating of materials and pricing, work closely with Ball Seed Supply Chain, produce product offering sheets accurately and on time.Produce and maintain product offering sheets within SAP BMD for assigned programs, working with Supply Manager, Supplier Specialist, and Traffic Specialist as well as maintaining key data in SAP including material master, pricing, etc. Included in the responsibilities will be assisting in price auditing, loading of cost and sell discounts, exchange rates and other tasks as required. To achieve the department’s service and performance objectives, this position will cross-train in other areas of Data relations.Work to cover other departmental roles such as Seed material management by creating/changing and discontinuing materials as requested by various sales organizations within the company. Effectively communicate and resolve issues in a timely manner via email and phone.

West Chicago, Illinois, United States

• Provide fast and efficient support to assigned Sales Representatives. - Order entry, order uploads, order tracking, claims, reports, quote preparation and more. • Communicate status updates to Sales reps.• Answer 800 line calls during the year with a greater emphasis during high call volume periods. • Establish and maintain a positive and professional relationship with all customers, colleagues and supporting personnel. Make outbound sales and customer outreach calls. • Cross-train in all customer relations functions, including Call Center, Sales Rep Support and ColorLink team responsibilities. • Identify upselling and/or cross selling opportunities with customers to help reach corporate goals. • Perform order tracking and investigative work involving plant tags, freight, and backordered plant material with necessary follow-up to customers and other interested parties. • Gather information and enter claims to resolve customer problems. Monitor and take follow-up action in a timely manner. • Conduct outgoing notification calls to customers on order changes as needed. • Perform a variety of customer service related tasks as assigned.

Sycamore, Illinois, United States

Managing multiple client and consumer accounts. Communicating professionally with consumers about their accounts and accurately negotiating a repayment plan to successfully close delinquent accounts. Answering incoming office calls and assisting other manager's calls if a bilingual speaker was needed.

Responsible with providing a clean animal hospital environment to patients and clients. I assisted technicians and doctors during surgery procedures ensuring machinery as proper and useable. I handled patient accounts by updating their medical records after appointments. I assisted clients via phone by taking their questions and passing it on to the appropriate technician or doctor. I handled cash and debit transactions for clients to ensure their payments were processed correctly. I am certified in using a K Laser to provide therapy for patients.

Broadview, Illinois, United States

Responsible for answering multi-line telephones and assisting military personnel with household good and in-storage moves. My department communicated with military bases stationed in different parts of the country to ensure military personnel's moving orders were done efficiently. I also communicated with accredited moving agents to ensure the importance of providing an accurate and timely move for military personnel and their families. I was given daily tasks to complete each day such as confirming all military moves were made with a pre-move survey.

Sycamore, Il

I assist member's with their account service needs. Most commonly I take in payments, provide balances, and transfer funds. I also troubleshoot member's online accounts and debit/credit card support. Update member's information such as name changes, addresses, additional personal information. Inform member's of new products and services.

Sycamore, Il

I assist member's with their account service needs. Most commonly I take in payments, provide balances, and transfer funds.Maintain a balanced cash drawer. Assist members with questions on their accounts. Cross sell new accounts, products, and loan specials.

Associate’S Degree, Science, 3.7Gpa

Activities and Societies: Phi Theta Kappa Criminal Justice Club

High School

Activities and Societies: Honor Roll