Mareo Dones Email & Phone Number

Greater Atlanta Area

Select Accomplishments:• Created a warehouse dashboard to track inbound and outbound shipments and returns that identified key issues that improved the productivity and accuracy of shipments• Utilized Kaizen methodologies for all (7) warehouses to improve operations, utilizing fewer resources, and reducing costs• Set objectives for service employees and monitor results through appraisals and scorecards• Improved inventory accuracy from 75% accuracy to 93% within two years by establishing a weekly cycle count program including an audit team quarterly inventory• Established an RMA network application, an advanced form of access, to allow tracking of return items that reduced obsolete parts• Controlled logistics, maintain DOT,• Coordinated the installation of backup generators and a solar array that led to a gold LEED building certification• Oversaw the purchasing of all vehicles and warehouse equipment leveraging volume discounts• Attend self-driven technician team meetings and escalate roadblocks to the Director or Central Support Services

Austell, Ga

Employed by the largest provider of welding and welding-rental products and services in North America. My primary responsibility was to recruit, select, and develop operations employees including technicians, service leaders, coordinators, and parts employees to provide exceptional customer service.Select Accomplishments:• Managed• Increased sales by 8% with a greater focus on developing new business and add-ons• Managed all aspects of P & L, focused on reducing shrink by 8% through establishing and communicating new policies and procedures• Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards• Ensure adherence to company safety policies along with company policies and procedures• Maintained DOT records for all drivers and generators to always meet compliance requirements

Marietta, Georgia

Met monthly with the company President and Vice President, discussing financials, sales strategies, and metrics.Select Accomplishments:• Consistently recognized for exceeding forecasted sales numbers through effective sales strategies, training, and coaching of employees • Increased team sales revenues from $670K to $5M within two years through strategic planning• Reduced customer complaints by 95% within two years through additional training• Monitored competitor pricing and improved profit margins that helped increase client satisfaction• Provided a daily “To Do List” with sales goals for each team member, providing coaching as needed• Led Kaizen events (Six Sigma Lean Methodology) for all departments to improve efficiencies and cost-effectiveness• Performed inventory management, cycle counting, and price adjustments to ensure total accuracy• Approve time sheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized

Bs, Business Administration

Activities and Societies: BOWLING CLUB, DEBATING TEAM

Bachelor Of Science - Bs, Business Administration And Management, General