Marg Rice Email & Phone Number

High Wycombe, England, United Kingdom

Launched the “Customer Learning Centre” as a new business initiative in the UK representing service efficiency and process optimisation. Created the initial design framework alongside our key stakeholders and ensured on-going consultation though to project maturity to ensure success.

Marlow, Buckinghamshire, UK

Delivering training, understanding and demonstration of best practices, periodic review of customer system setup to maximise value.

Marlow, Buckinghamshire, UK

Responsible for retention and growth of existing customers measured by volume and value.Conducting courtesy calls with customers to check satisfaction with product(s) purchased.Providing account support and subject matter expertise on D&B’s modern platforms.Arranging and facilitating training on all training, managing registrants and follow up.

United Kingdom

Answering customer queries.Analyzing business information reports.Explaining D&B’s scores & ratings.Training new starters, conducting weekly reviews of all team members ensuring quality and accuracy, scoring their work and providing feedback.