Mary Ann Gallegos Email & Phone Number

Miami, FL

• Maintains positive customer relationships to ensure 100% guest satisfaction.
• Knowledgeable of menu, prep methods, and hours of operation for all food and beverage outlets.
• Manages high call volume, enters data, addresses concerns, and transfers calls as needed.
• Handles cash and other payment methods in a responsible manner.
• Collaborates with co-workers in the performance of their responsibilities when necessary.

Plantation, FL

• Provided friendly customer service, analyzing inquiries and resolving conflicts.
• Entered new customers into the appropriate system and updated existing customer info.
• Documented calls in a clear and consistent manner in computer system.
• Conducted appropriate research and follow-up for prompt resolution if disputed claims.
• Maintained a position of trust and responsibility by keeping customer info confidential.

Hollywood, FL

• Performed insurance verification and ensured verifications were completed prior to patients’ visit.
• Informed midwives of rescheduled appointments and contacted no-shows to ensure follow-up.
• Greeted patients in a polite and helpful manner, providing any necessary instructions/directions.
• Collected and posted co-pays and any past-due balances, reconciling money at the end of day.
• Handled triage and processed messages from patients to midwives.

Davie, FL

• Escorted patients to and from physician offices and other rooms as appropriate.
• Measured vital signs and documented all info in patient's chart, including medication changes.
• Assisted physicians with exams and procedures as requested.
• Kept exam rooms stocked, maintained instruments and prepared sterilization as required.
• Performed patient callbacks as delegated and followed up on patient compliance.
• Arranged for pre-authorizations and pre-certifications as needed.

Fort Lauderdale, FL

• Prepped patients for Chelation, maintaining tubing and dressings while patients received therapy.
• Participated in the orientation process of new patients.
• Assisted with unloading, stocking, and filling of Chelation vitamin packages.
• Performed all phases of sales for vitamins and nutritional supplements.

Hallandale, FL

Downtown Miami, FL