Mary Ann Gallegos Email & Phone Number

Miami, Fl

• Maintains positive customer relationships to ensure 100% guest satisfaction.• Knowledgeable of menu, prep methods, and hours of operation for all food and beverage outlets.• Manages high call volume, enters data, addresses concerns, and transfers calls as needed.• Handles cash and other payment methods in a responsible manner.• Collaborates with co-workers in the performance of their responsibilities when necessary.

Plantation, Fl

• Provided friendly customer service, analyzing inquiries and resolving conflicts.• Entered new customers into the appropriate system and updated existing customer info.• Documented calls in a clear and consistent manner in computer system.• Conducted appropriate research and follow-up for prompt resolution if disputed claims.• Maintained a position of trust and responsibility by keeping customer info confidential.

Hollywood, Fl

• Performed insurance verification and ensured verifications were completed prior to patients’ visit. • Informed midwives of rescheduled appointments and contacted no-shows to ensure follow-up.• Greeted patients in a polite and helpful manner, providing any necessary instructions/directions.• Collected and posted co-pays and any past-due balances, reconciling money at the end of day.• Handled triage and processed messages from patients to midwives.

Davie, Fl

• Escorted patients to and from physician offices and other rooms as appropriate.• Measured vital signs and documented all info in patient's chart, including medication changes.• Assisted physicians with exams and procedures as requested.• Kept exam rooms stocked, maintained instruments and prepared sterilization as required.• Performed patient callbacks as delegated and followed up on patient compliance.• Arranged for pre-authorizations and pre-certifications as needed.• Informed physician of patient reschedules and no shows.

Fort Lauderdale, Fl

• Prepped patients for Chelation, maintaining tubing and dressings while patients received therapy.• Participated in the orientation process of new patients.• Assisted with unloading, stocking, and filling of Chelation vitamin packages.• Performed all phases of sales for vitamins and nutritional supplements.

Hallandale, Fl

Downtown Miami, Fl