Margaret Devlin Email & Phone Number

County Clare, Ireland

• Identifying Properties, allocating to the correct owners as part of a Register Project. • Analysing data, using internal and external computer systems. Ensuring Policies, Procedures and Data Protection guidelines were adhered to. • Amending and updating client details, incorporating numerical adjustments. • Accessing each county individually, covering the whole of Ireland. Completing within agreed time frame.• Contacting Solicitors and Clients when necessary. • Updating spreadsheets on a regular basis. • Providing back up assistance to the busy call centre in Limerick. Responding to queries and taking notes for follow up where necessary. • Providing mentoring and support to new staff when necessary.

Ennis. County Clare

General office and administration duties. Managing high volume of postal queries/emails. Categorising, identified client’s details ensured all relevant details on paperwork and forwarded information to appropriate divisions in a timely manner. Contacting Solicitors and Clients via phone when insufficient or incorrect information was received. Investigated correct data to ensure queries were dealt with promptly. Responsible for incoming cheques, allocated to correct divisions, forwarded copies to Limerick.Responded to email queries on a daily basis.

Shannon Airport

Liaised with Department of Agriculture, Medicine Board and Agents to ensure resolution of unwarranted delays. Risk analysis of documents applicable to export ensuring 100% accuracy and compliancy.Examination of all paperwork. Verification checks, calculating correct payment of duties and taxes so goods were cleared into the State from Non EU countries in a timely proficient manner.Database and spreadsheets. Maintaining records and filing.Responding to queries via email, phone and face to face.

Clare

Mar 2010 – Feb 2012  Group Leader. Unislim Ireland (Part time)Developed/executed new business and customer retention strategies. Provided motivational support to members to inspire them to reach their goal.Enhanced brand awareness through local marketing and advertising.Prepared and delivered presentations to both individual and corporate clients.Meticulous record keeping regarding members/corporate clients. Banking, journal entries, cash receipts/payments to head office.

Ennis Co.Clare Ireland

Sept 2001 – Feb 2011  Manager. Scarlett Boutique. Ennis. Co. Clare Responsible for managing the day-to-day operation of an award winning boutique.Ensured prompt and excellent customer service levels were maintained. Assisted owner, meeting suppliers and designers to purchase stock.Maximised sales through effective merchandising and marketing.Responsible for ensuring effective complaints management. Reconciliation of worldwide suppliers invoices to ensure efficient payment, negotiating best price and working within budget.Co-ordinated large events in Dublin, Cork, Galway , Limerick and smaller local events.General administration and preparation of accounts for weekly management review.

Co.Tyrone

Sept 1996 - Aug 2001  Business Owner. Graphics 2000. Co. Tyrone. Designed and created bespoke stationary in collaboration with clients.Developed business, sourcing reputable suppliers, ensuring superior quality products.Attended hotel and various wedding events to expand our position in the marketplace and furthering the business to increase awareness of our bespoke service.Monitored changing commercial trends and defined necessary actions.Ensured superior personalised service and enhanced customer satisfaction.General administration. Preparation of accounts for sign off by accountant. VAT returns and tax computations.

Dublin/Tyrone

1980 Onwards  Manager/Hairstylist. Salons in Dublin/Tyrone.• Ensured excellent customer service standards were maintained.• Responsible for the management and development of staff including performance reviews and weekly evening training classes.• Responsible for optimising stock management and price negotiations. • Competitor and trend monitoring.• Organised staff wages, administration and banking. Posting entries. (journals, cash/cheque receipts/payments, invoices and expenses)

Accounting Technology/Technician And Bookkeeping, Pass

Financial Accounting, Taxation, Integrated Accounting Systems, (sage, payroll, excel), Management Accounting, Law and Ethics and Business.

Office Management/Administration, Distinction

Health and Safety in the workplace, Administration, Microsoft Office Suite.

Computer Science, Pass

Intermediate Microsoft Excel, Access, Outlook, Powerpoint, Word

Operations Management And Supervision, Distinction

Operational/project planning, Team leadership, Conflict resolution, Organisational skills.