Support remote ongoing caseload of short-term therapy clients referred via employer's EAP benefit. Provide high quality individual therapy for a range of presenting issues utilizing a variety of therapy interventions, including solution-focus, trauma-informed, and person-centered approaches.

-Manage high volume of bilingual clinical work including connecting to resources to fulfill mission, meet annual housing goals and impact metrics. Utilize theory and evidence based approaches to developing dignity, hospitality and mutual trust-based relationships and person-centric services and treatment plans with clients. Achieve successful outcomes in housing, mental health, substance abuse, health and employment.-Manage busy case management shifts rooted in hospitality of 200+ clients. Provide immediate responses and problem solving to ensure program runs smoothly and resolve any operational crises.Collaborated on strategically designing and implementing agency's operational response to COVID19, including shifting all operations outdoors and thinking through best safety practices to continually operate.-Proposed and advocated to make operations more trauma-informed for both clients and staff by identifying and implementing new daily and system practices. Secured investment in assessment tools to improve awareness of impact on staff and utilized results to drive further change.-Support cohesive, high performing teams through supervision, mentorship and strength development.Gained reputation as team player and leader, using staff affirmations, recognition and self-care. -Removed barriers for Spanish speaking clients for greater access to services, particularly to secure immigration documents and housing resources. In response to increased reported harassment of Spanish speaking clients, created and led task-force to address issues for interacting with ICE agents.To increase voices of Spanish speaking clients, launched round-table to capture views, feedback, and offer translation services.-Helped lead systems change for passing local funding to cover costs of DC birth certificates for low-income residents, resulting in greater access to obtaining vital identification documents.

-Miriam’s Excellence Award recipient for staff who “consistently achieve beyond what is expected from their role, embody the agency values, and make Miriam’s Kitchen a better organization.” -Work group and subcommittees: Connections (co-chair); Immigration (creator); Culture Committee (chair); Guest Engagement; Housing; Systems Change; Collaboration; Spanish-speaking guests roundtable.-Participated in city-wide meetings and coalitions on homelessness and advocacy opportunities, including Emergency Response and Shelter Operations of ICH where hold leadership role in working on a systems change for differnet polices.

Lead historial Washington, DC walking tours "Embassy Row" and "Women Who Changed America."

Lead international delegations while in El Salvador to accompany and grow in solidarity with communities in El Salvador.

Volunteer English teacher for two sessions (summer 2012, winter 2014) for Salvadoran students at non-profit commited to social justice and solidarity.

Established relationships, provided social services and conducted therapeutic engagement with clients.Regular case management focused with each on a case plan with realistic goals for self-sufficiency, stability, and quality of life. Proficiency in statistical reporting through ETO, including providing updated client progress and relevant changes for outcome-based evaluations.Hiring Manager for selecting and onboarding new team members.Engaged individual clients, encouraged positive interactions among clients, and modeled conflict resolution and pro-social behaviors in support of agency’s drop-in center.

Ranger on iconic New York landmark the High Line, provding hospitality and safety to visitors.

Assisted with clinical and administrative coordination of formally homeless adults in an empowerment program, including tracking goals and managing a case load of referred clients, initiating necessary interventions with crises when needed through Catholic Charities Education Outreach Program.Performed needs assessments for new participants targeting greatest needs and connecting them with case management and community resources; conducted home visits.Authored grant proposal to obtain necessary funding for program; facilitated program’s 2 weekly groups and specific groups.Established and oversaw participant volunteer program, which was the opportunity for clients to volunteer for themselves, and initiated the creation of both a program alumni database and a specifically designed client resources manual.

As a Jesuit Volunteer Corps (JVC), developed relationships with guests at social services agency targeted at ending chronic homelessness in Washington, DC.Worked to engage guests in both long and short term services, such as permanent housing and employment.Assisted with referrals, connections, and partnering with other agencies.Participated in meetings and coalitions on homelessness and advocacy opportunities.Facilitated weekly writing and poetry group with clients and assisted with various wellness activities.Coordinated case management volunteer scheduling and worked alongside and supervised volunteers.

Built positive relationships with young, at-risk students at 150 student after-school program for grades K-8, using homework assistance and tutoring, goal setting, and enrichment activities.Worked with community to maintain a nurturing and positive learning environment.As a member of the Jesuit Volunteer Corps (JVC), researched and obtained resources for youth, such as community service opportunities, field trips, scholarships, and educational opportunities.Motivated, coached, and supervised volunteers to successfully support the youth.Recruited and oriented new volunteers, and oversaw volunteer scheduling.Facilitated several weekly enrichment activities for students, including cooking club.Participated in professional development opportunities and supervision meetings with staff.