Worked in customer service/distribution center. At times, answered hundreds of calls to assist customers with repair inquiries and statuses, order statuses, product and other general questions. Tracked packages and coordinated with couriers to find missing parcels. Researched many fraudulent cases of identity with credit card purchases. Periodically partnered with retail locations to acquire product that was sold out at our warehouse. Often personally inspected customer product for defects and made the determination whether an item was eligible for replacement. Was selected to train new employees on the system we used (Interaction Client and Ecometry). Frequently deescalated calls with angry customers with quick problem-solving skills. A number of times, was featured for exceeding expectations on call time statistics.

Was trained in AR/AP and in light payroll duties in QuickBooks. Billed customers, received inventory, applied cash and credit card receipts.