Supervised a staff of twelve people providing the full range of U.S. visa services in Costa Rica. Mentored entry-level personnel and expanded operations to accommodate greater numbers of applicants. Discovered accounting irregularities that eventually led to prosecution of a Costa Rican citizen for misuse of government funds; over 1 million dollars of U.S. government funds recovered.Spanish language scores S-3/R-3

Developed and delivered training for U.S. Department of State personnel on management tools based on the principles of Balance, Lean, and SMART goals.

Supervised a staff of 15 people providing the full range of U.S. nonimmigrant visa services in Egypt. Adapted operations to meet the challenges of a fluid security environment.

The Bureau of Consular Affairs, Overseas Citizens Services, Office of Children's Issues is the U.S. Central Authority under the Hague Convention on the Civil Aspects of International Parental Child Abduction. My portfolio covered mostly non-Hague countries in the Middle East, South Asia, and East Asia/Pacific regions. During my tenure as an acting Division Chief, we secured Japan's agreement to join the Convention.

Chief of Consular Section, U.S. Consulate General, providing full range of U.S. citizens services and visa services.

Chief of Consular Section, U.S. Consulate GeneralSt Petersburg, RussiaProvided U.S. citizenship and nonimmigrant visa services for Northwest RussiaRussian language scores S-3/R-3

Providing American Citizens Services support to U.S. Embassies and Consulates in Greece and former Yugoslavia; emergency services, crisis management, and travel guidance.

Development and delivery of training materials for entry- and mid-level Consular Officers in fraud prevention for consular managers, including casework, detection of fraudulent documents, and best practices. Also provided field support for Embassies and Consulates in former Soviet bloc countries.

Provided real-time intelligence support to analysts in the Bureau of Intelligence and Research and to Department principals. Drafted overnight briefs for the Secretary and other senior officials.

Drafted reports and analysis of political and economic affairs; liaised with Ministry of Foreign Affairs and Trade on Antarctic issues.

In the Consular Section, provided services to U.S. citizens and to foreign nationals seeking nonimmigrant visas.

Orientation and language training. Attained S-3/R-3 Ukrainian scores in six months.