Margaret Lim Email and Phone Number

Campus Perth, City Centre Student Co-Living Hub!This is the new wave of student accommodation opened in January 2019 in Perth CBD. Comes with 4 different room types; Studio, Twodio, Campus 4 and Cluster 6 with a total of 726 beds. There will also be 3600sqm of communal spaces, which includes the Link, The Commons, Laundry facilities, Rooftop terrace and a Fitness Centre. A dedicated Campus Guru will be on hand to help foster a community atmosphere with a schedule of planned social events, including movie and games nights, potluck dinners, resume writing session and yoga classes.

Looking for opportunity to be back to the Hospitality Information Technology industry again. Available to start work now.

Grand Hotel Group, Hotels Investment representative of Tuan Sing Holdings Limited which owns the 5-star Grand Hyatt Melbourne and Hyatt Regency Perth.

West Australian Institute of Further Studies, a top Registered Training Organisations (RTO’s) in Perth, Western Australia which complies with national standards and ensure the consistent delivery of high quality training. Students comprises of local as well as international and all benefit most from courses where, upon completion, they are prepared for the requirements and equipped with the knowledge to enter the working world. WAIFS believes in the importance of keeping their courses and trainers stay up-to-date with modern business practices, knowledge and philosophy. A place that want employees who challenge the norm, think outside the box and are open minded!

Establish a client service department for the Asian region. Coordinate with other locations in order to build a ‘follow the sun’ organization. Provide help and advice to customers, as well as resolve any customer issues. Analyze statistics to determine customer service levels and make appropriate adjustments where necessary. Communicate proactively with key accounts for the company. Develop remote organisation structure to gain in regional agility. Coordinate with other managers to devise improvements to customer service. Train, coach, and lead a team of customer service staff.

Educated the company trainer to help newly hired staff become familiarized with company culture and products. Oriented hoteliers with Fastbooking products and assisted them in adapting products to assure best results.

Coordinated with company webmaster to transition the company website to the use of Fastbooking products. Analyzed client response to Fastbooking system integration and authored reports for website optimization. Supported clients, offered ongoing system training, and organized a technical support hotline. Led a team of consultants based in Singapore. Coordinated with French based support team and entire staff of Fastbooking Asia, as well as with Paris office to discuss new products. Liaised with Fastbooking Paris on training matters.

Develop Signature and Tactical Hotel Packages for online sales. All packages were designed according to each resort's unique features in order to allow guest to enjoy the unique services found only in that resort.

Headed Singapore sales office that looks after major countries in Pacific Asia. Developed and implemented appropriate marketing and sale strategies for the region. Oversaw room-night production and carried out all sales activities in the region including sales calls, workshops, presentations, fairs and exhibitions, as well as education and familiarization trips. Established a broad customer base consisting of travel agencies, incentive and conference organizers, wholesale operators, corporate clients, tourist boards, and airlines. Supervised sales support through cross-border training and development.KEY ACCOMPLISHMENTS:• Spearheaded a corporate PR strategy to market to new members within the region.• Established the use of Group Desk Asia to assist marketing group business of member hotels.

Led counter sales team for all sales enquiry and booking. Assisted in development of new products and tour packages. Represented the company at trade shows and exhibitions. Handled VIP travel group requests.

Planned and developed tour packages for expatriate clients. Handled customer enquiry and booking. Sourced overseas operators for contract rates. Organized and led group tours.