Built strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. Efficiently managed time both to focus on essential day-to-day activities to ensure customer satisfaction while multitasking and working on more long-term projects that will lead to more innovation and growth for the company overall.

Performed various administrative support duties to assist in the operation of the library, including the processing of materials and paperwork for patrons, answering telephone inquiries, creating and maintaining book displays on a monthly basis, straightening out bookshelves, and occasionally assisting in programming for the library.Assessed and processed various circulation-related reports through the cataloging system, including preparing new materials for circulation and assisting patrons with materials on their accounts such as holds and picklists.

Corresponded diligently over the telephone and email with COVID-19 cases and their contacts in order to assess their exposure and recovery timeline, document their data on an online disease information system, and forward additional resources and information to both cases and appropriate associates/managers in a timely and concise manner.Communicated courteously and professionally with people from various cultural backgrounds and roles within contact tracing while aiding in carrying out other job functions in compliance with safety guidelines and with an ongoing awareness of safety practices in the case of emergency situations.

Performed administrative support and maintenance activities, including the processing and organization of both physical and virtual department paperwork for the Native Arts Program which increased efficiency and communication within the program.Effectively provided assistance to coworkers and different diverse groups of people on the specific museum facets and during the organization of events and exhibitions for the Fargo-Moorhead community at the Plains Art Museum in a professional and efficient manner, including assisting in programming and advertising via social media.Assisted with the organization and running various art workshops and event programs such as the Buzz Lab Teen Internship Program or Kid Quest art labs in order to help young people of various ages learn more about artistic mediums while being educated on a variety of topics and developing artistic and technical skills.