Margaret Sanchez Email and Phone Number

- Established processes to track and monitor key performance indicators, allowing for informed decision-making.- Established and maintained relationships with vendor partners to ensure collaboration and alignment with organizational objectives.- Developed and implemented a customer-oriented strategy that decreased SLA times from 5-7 days to 1-2 days.- Successfully completed company's leadership training program.- Developed a customer segmentation strategy that allowed for targeted marketing campaigns and improved customer engagement.

- Managed data in a PIM system and provided customers with complete product information across platforms by identifying potential problems and present desirable solutions to ensure quality output of data by performing data quality reviews and validations.- Held training for Vendor partners on how to utilize the software to their advantage and help increase their visibility to mutual customers driving revenue for both them and the company.- Participate with testing of defect and bug fixes including reviewing enhancement requests and designs.- Helped developed e-commerce platforms used to help automate processes and generate revenue for the company, clients, and partners.- Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings- Prepare monthly, quarterly, semi-annual operations reports - Perform data quality review and validation to ensure all required data has been accurately and entirely submitted- Developed a dashboard that provided stakeholders with an overview of key performance indicators- Analyzed consumer trends and behaviors to identify new customer segments and target markets- Create scripts, templates, and tools to streamline and automate processes- Collaborate with internal and external customers to identify requirements and improve processes- Manipulate Excel/CSV data to produce accurate and meaningful reports and information - Assist with defect tracking and resolution by development or product teams

- Worked closely with Directors, VP’s and President/CEO on projects including, but not limited to: sales reports, forecasting, presentations, marketing products, promotions and operations news for all company personnel.- Developed an efficient calendar management system that streamlined executive scheduling and reduced delays.- Assist Sales departments and National Sales Team on product promotions, radio ads, and fliers.- Perform quarterly market pricing analysis by customer.- Arrange open houses, expo’s, manage booths at trade show events, and manage/ track traffic flow through all the events.- Research market segments, social media, and analytical data on where the competitors and vendors are within the areas to make sure the company was not behind but above the competition.- Demonstrated ability to multitask and effectively manage competing priorities with minimal supervision

- Purchased and approved office supplies for all 54 branches company wide- Received product inventory for the company and worked with the Branch Managers to transfer all inventory to specific branches- Develop, analyze and implement standard operating procedures and processes- Structure and manage database pricing and customer pricing portfolios- Build databases and reporting tools to support operations management- Manage inventory stocking levels, recommend order reports, annual returns and customer committed requests from all stores- Responsible for data merger for all new acquisitions- Perform quarterly market pricing analysis by customer- Train new hires regarding purchasing, inventory, branch services, and operational procedures/processes.