Margaret Scott Email and Phone Number

• Management of financial performance, fleet management and maintenance, sales and marketing, employee management, customer service, and operations• Full profit and loss responsibility for a fleet of over 170 vehicles • Responsible for managing, training and developing a high performing team of employees; Interviewed and selected new employees, managed training and performance of new team members; Built a high performance team culture through ongoing coaching, recognition and communication initiatives• Provide customer service ranking in the 87th percentile and higher than the corporate average• Created, implemented, and actively participated in sales and marketing efforts for growing existing business and acquiring prospective business with corporate, dealership, leisure, body shop and insurance accounts and customers

• Conducted everyday operations in the branch while managing over 10 employees• Coached and trained four Management Trainees to consistently achieve top ten sales results out of 100 Management Trainees• Developed and mentored employees and new hires both at my branch and within the Greater St. Louis area• Grew fleet demand 50% from 200 vehicles to 300 vehicles • Ranked in top five of 40 branches as determined by customer service, operating profit, controllable costs, and fleet growth

• Promoted to Management Assistant after completing management training program with superior rankings in personal sales, customer service, corporate account leads, and average daily rate impact• Passed oral entry exam conducted by company executives

• Promoted to the “Best of the Best” trainee program at the largest branch in the region • Voted Customer Service MVP by my peers every month• Raised customer service (ESQI) score ten points from the 78th percentile to the 88th percentile - above corporate average• Assisted day-to-day operations of the branch

• Provided support to aide in completion of department tasks, projects and programs• Developed written content for external emails, articles and website content• Evaluated and analyzed marketing results from events, hospital subscriptions and surveys• Collaborated on new ideas, social media campaigns, events and branding• Provided on-site coordination of news media opportunities• Organized and produced videos featuring physicians• Exercised Excel, PowerPoint, Outlook and survey database skills