-Set up and managed polling locations, ensuring a smooth voting experience.-Provided voter support, answering questions, verifying identification, and guiding voters through the process.-Handled voter check-in procedures and maintained accurate records throughout election day.-Worked closely with other poll workers to maintain an orderly and efficient polling environment.-Ensured election security protocols were followed to protect the integrity of the voting process.-Engaged in training sessions to stay updated on Georgia’s election laws and policies.-Developed skills in conflict resolution, problem-solving, and customer service while interacting with diverse groups of voters.

⧫ Enlisted by the CEO to support in orchestrating a $25 million fundraising initiative⧫ Oversaw the project management of investor outreach, venture capital meetings, pitch development, due diligence, and legal proceedings associated with fundraising efforts⧫ Provided integral support to the leadership team in board governance, including agenda planning, deck preparation, financial updates, and post-meeting follow-up⧫ Efficiently managed the CEO’s intricate calendar, balancing professional commitments and personal obligations⧫ Streamlined complex travel arrangements to accommodate the CEO’s demanding schedule⧫ Acted as a gatekeeper for the CEO’s time, effectively prioritizing and escalating issues from diverse stakeholders, including business partners, investors, employees, and personal contacts⧫ Drafted correspondence on behalf of the CEO, ensuring alignment with his communication style and strategic objectives

⧫ Orchestrated the legal establishment, administration, and configuration of four corporate entities⧫ Spearheaded the setup of comprehensive company payroll systems and benefits packages, ensuring compliance with state and federal tax regulations⧫ Directed and facilitated weekly, quarterly, and annual EOS-based meetings, fostering alignment and progress across the organization⧫ Strategized, coordinated, and chaired in-person and virtual all-hands meetings, as well as leadership team strategic planning sessions⧫ Functioned as the principal project manager for the CEO and all operational units⧫ Cultivated and nurtured strategic alliances with key industry associations to fortify organizational positioning and influence⧫ Managed financial transactions, assets, and revenue streams meticulously utilizing Quickbooks Online⧫ Coordinated travel arrangements and accommodations for the CEO, investors, and staff, ensuring seamless logistics⧫ Formulated and executed the recruitment strategy for a dedicated team based in rural Montana, pivotal to executing our physical proof of concept⧫ Assembled a proficient team comprising software engineers, architects, and structural engineers to deliver on our technical proof of concept

⧫ Formulated and executed strategic quarterly and yearly objectives and initiatives⧫ Orchestrated and chaired weekly L10 meetings and quarterly goal-setting sessions to drive organizational alignment and progress⧫ Provided oversight and assumed the role of Product Manager for remote development and design teams⧫ Successfully spearheaded the launch of Roof Right Now's mobile application beta version⧫ Engineered and executed the integration of sales and marketing CRM systems, optimizing operational efficiency⧫ Maintained meticulous oversight of company finances, encompassing bookkeeping, accounts receivable/accounts payable management, profit and loss reporting, vendor relations, payroll administration, and fundraising initiatives⧫ Strategized and coordinated company-wide training initiatives and the successful launch event for the mobile application⧫ Facilitated the seamless onboarding of three new cities and licensees, ensuring adherence to operational standards and brand integrity

⧫ Developed and implemented strategic one year and three year plans, as well as quarterly operational goals company wide, and for each individual employee⧫ Implemented and oversaw project management platform (Wrike) for quoting, bidding, production, installation, and general shop maintenance⧫ Developed and implemented sales & marketing strategy and CRM integration⧫ Managed company finances, including bookkeeping, AR/AP, P&L reporting, vendor management, payroll, and fundraising⧫ Performed and managed all HR responsibilities, including hiring, performance, compensation, strategic growth, and benefits⧫ Built performance review and cross-training program for all employees⧫ Handled company restructuring and transition between LLC and S-Corp and addition and removal of company partners⧫ Navigated the challenges and uncertainties of COVID-19, including implementing safety protocols, managing temporary layoffs, applying for PPP loans and forgiveness, and acquiring an EIDL loan through the SBA⧫ Managed the building and expansion into additional neighboring space

⧫ Developed & implemented HR processes for recruiting, hiring, and on-boarding new employees, growing the team from 5 to 50+ employees⧫ Implemented program for monthly, quarterly, and annual employee reviews⧫ Managed company-wide finances including AR/AP, payroll, taxes, purchasing, and fundraising⧫ Coordinated and organized legal processes and paperwork for raising capital⧫ Managed warehouse team of 8 employees, ensuring a safe workplace⧫ Responsible for holding the executive team accountable to the company P&L and reporting progress⧫ Created and implemented company handbook⧫ Managed team of 5 executives, setting weekly, quarterly, and annual goals across all departments and business units⧫ Organized all company wide events, including bi-annual all hands meetings requiring travel and lodging coordination for 20+ remote employees⧫ Planned, managed, and maintained a new office build out, converting an old auto-body shop into a workspace for 40+ employees⧫ Handled logistics and shipping of 1,000’s of pounds of consumer goods domestically and internationally⧫ Built Product, Customer Support, Finance, Account Management, HR, and Operations teams and processes from scratch

⧫ Instrumental in helping OwnLocal team grow from 5 employees to 70+ and growing revenue by more than 36x in less than four years ⧫ Responsible for budgeting for and recruiting, hiring, and on-boarding 50+ new employees in less than 2 years⧫ Reduced time from application to hire by 66%, resulting in an average 25 days to hire and maintaining new candidate response time of less than 3 days⧫ Managed the creation of all new positions by identifying areas for growth, budgeting for new positions, gathering job requirements, writing job descriptions, and developing hiring processes for roles ranging from entry level to executive⧫ Directed accounts payable & receivable for 2,500+ partners⧫ Managed benefits and payroll for 70+ employees⧫ Negotiated and managed vendor contracts for all departments⧫ Managed OwnLocal’s relationships with 100+ data entry contractors across the globe⧫ Worked with departmental & executive leadership to implement monthly employee 1:1s and bi-annual 360° reviews⧫ Responsible for planning and follow up for weekly and monthly executive team meetings⧫ Planned, coordinated, and prepared programming for multiple company-wide meetings including twice weekly 15 minute meetings, day-long initiative kick off meetings, and the yearly 3-day all-hands retreat focused on reinforcing company values and pushing toward yearly goals⧫ Assisted in due diligence and coordinated integration and marketing efforts for three company acquisitions⧫ Created and maintained system for HR record keeping⧫ Designed hiring structure and formalized interview training for entire company⧫ Researched & implemented systems for sourcing qualified talent to fill open roles⧫ Created a system of career advancement for all incoming entry level support agents⧫ Maintained competitive salary and benefit programs for all positions⧫ Developed & wrote employee handbook and benefit policies⧫ Designed and implemented employee on-boarding and exit practices

⧫ Oversaw customer support, operations, account management, and product teams of 30+ employees ⧫ Responsible for launching OwnLocal’s first international account by managing the partner, product, and engineering needs, resulting in the launch of over 100 partners across Australia within six months⧫ Managed OwnLocal’s largest three accounts, performing weekly calls, and regular on-site partner visits, and eventually training a new hire to take over these duties⧫ Built system for effectively and efficiently on-boarding new partners, subsequently developed role & hired staff to manage over 1,000 new partner launches⧫ Managed the release of two major platform re-designs by coordinating marketing efforts, knowledge base updates, and partner beta-testing and roll outs⧫ Managed and directed all product needs for OwnLocal’s first international and first foreign language launches⧫ Implemented and maintained a system for ticket and issue submission⧫ Implemented QA system/process following all major releases⧫ Acted as a stakeholder for all customer-facing products, providing specs and working with an agile development team to develop product timelines

⧫ Built and managed Customer Support team from the ground up, growing it to 23 people, including hiring a Director and two managers⧫ Lead a team of 16 to reduce average first response time for support tickets to less than five minutes⧫ Handled, developed, and implemented protocols for handling critical technical emergency situations

-Handled and resolved all customer service and support requests for social media platform that serves over 1000 families-Composed posts for the Kin Valley blog, resulting in more than triple the page views and decreasing the exit rate of the Kin Valley blog by half in one month-Collected and posted engaging content to Kin Valley’s social media pages including Facebook, Twitter, Google+, and Pinterest, increasing site traffic of new visitors by 25%-Bi-weekly QA testing of over 350 actions allowing for bug-free new features releases every two weeks-Provided overall support for the entire Kin Valley team, from developer to designer, requiring me to take on many projects at once and quickly learn new skills to efficiently complete tasks-Researched, designed, and tested Kin Valley’s first time in experience

-Started and maintained Facebook page for the company, posting twice a week, and gaining over 50 likes in six months-Wrote and designed a monthly e-mail newsletter that was sent to over 300 people each month-Worked with a diverse set of customers with specific needs to find appropriate toys and gifts

Selected to train all new bakers and production cooksWorked as a barista, baker, and front of house cashier