Margaret Spears Email and Phone Number

• Licensed sales and servicing of policies for renters’, rental property, and homeowners’ insurance products; communicated by phone, website and email messaging as well as by USPS. • Recognized with a Diamond Award for overall annual performance and account protection as one of the top 5% of Insurance Professionals across all divisions.• Served as an unlicensed Auto Claims Adjuster as part of a project group to reduce the number of older, simple claims; claim volume reduced by nearly 50,000 cases through effective customer communication by phone, email, website, and text messaging.

•Transported passengers safely and with excellence by offering recommendations for dining/entertainment

•Through providing services, identified opportunities to align client needs to relevant institution products that resulted in more informative financial decision making for clients•During unprecedented times, effectively communicated in a virtual-only environment, with an outcome of enhanced customer satisfaction and confidence contributing to the firm’s continued profits •Communication mastery resulted in opportunity to serve as a mentor for training classes

• Effectively managed delicate client life situations while simultaneously assisting with the end-to-end financial complexities of stock ownership • Guided and instructed customers on system navigation that equipped them with necessary tools and resources to remain effective and independent to conduct routine tasks • Demonstrated success through proven customer experiences allowed for new staff mentoring opportunity

• Effective client troubleshooting support resulted in reduced company costs through fewer customer home visits • Simplified technology for less technically inclined customers through clear and effective communication by guiding them through self-diagnostics of hardware and software in their home• Cross-sell relevant products and services that assisted to increase company’s revenue

• Provided global support in a communications function for eight years using best-in-class techniques across the organization to successfully gain employee buy-in for key technological, project releases, and internal events including surveys via email blasts, posters, SharePoint web page articles and flyers.• Leveraged relevant communications and marketing skills to influence a more robust positive and inclusive atmosphere for 1,200+ employees • Adhered to branding standards for company and delivered messaging using the "one voice" approach• Served as a client advocate through assisting with the electronic claims filing process

• Registered firm representative that identified opportunities to increase customer retention through resolving financial education gaps resulting in retaining a combined $9M in accounts