Global Benefits Management certified professional with over 22 successful years of working in the employee benefits arena. My greatest skills include vendor management, database administration, process improvement and documentation, "behind-the-scenes" experience with data analysis and electronic file transmission, project management and building strong working relationships. I pride myself on the ability to handle sensitive situations with kindness, while firmly complying with rules and regulations, including PPACA, ERISA, FMLA, COBRA and HIPAA. I guarantee the best possible customer service and I am dedicated to organizational success.Specialties: Benefits administration, Workday, PeopleSoft, Dayforce, SAP, research, plan design, building and maintaining strong working relationships, process engineering and documentation, project management, billing, database administration, forms, HRIS, insurance, Microsoft Excel, Word and PowerPoint, leadership, written and verbal communication skills, workflow analysis