Margaret Back Email & Phone Number

Menifee, Ca

Consulting as a Business Systems Analyst with client McAfee, Inc. on the Partner Portal Redesign project. Defining requirements for Search, SSO, CRM data integration, Content Management solution for re-vamp of the Partner Portal site.

Assignment with client Life Technologies, Inc. Life Technologies was created as a merger of Applied BioSystems and Invitrogen. They are now kicking off an ambitious project to merge their 2 eCommerce websites.

Developed and executed test cases for Document Management Application. Converted Application Help from RoboHelp to MadCap Flare. Re-wrote and streamlined application help to be more user friendly and updated to current help user experience standards. This position was a part-time telecommuting position.

• Project Manager/Sr. BSA for the EDW Project Assessment, Road Map and Methodology Tracks. Completed 52 JAD session interviews of key SME’s over 2 months. Created first corporate wide data usage analysis. Increased data consistency by 70% with creation and chairmanship of the Enterprise Information Providers User Group. Communicated with senior management on needs assessment, prioritization and issue management. Chaired the EDW Steering Committee. Managed BI Tool Evaluation. Improved data quality by 60% by implemented IQ Insight. • Met externally driven conversion deadline for changing the loan number from 7 digits to 12 digits. Analyzed the database and application impact of the Expanded Loan Number project in 2 months. Managed modifications to 30 applications in 5 months. • Created and implemented a data warehouse for loan servicing to support reporting for Collections. Created User Requirements and Source Analysis documentation as well as specifications for 54 Actuate reports. Trained end users on Actuate. • Wrote Compass Methodology (SDLC) training guide and created the training program to train the IT staff in Compass Methodology. Created the Compass Roles Matrix. Taught methodology to Development and QA teams.

Project Lead on Octane Project, a B2B platform for commercial real estate. Designed and implemented fast paced, rigorous user requirements JAD sessions that brought together SME's from a consortium of competing commercial real estate companies. Managed the completion of 100 + complex Use Cases in 8 weeks with a staff of 4 business analysts. Project Lead on whatshotnow.com B2B e-commerce development in the final phase of the project. Assisted in managing final user requirements definition, development schedule, QA testing and implementation. Facilitated knowledge transfer to key players in the client company. Assisted Principals with industry research, busines plan evaluation, user research for multitude of potential and existing clients. Prepared proposals, presented concepts, facilitated client working sessions and managed client relationships.

• Managed a $375K CRM project from RFP through production. Implemented Prevail® in Lotus Notes. • Designed, developed and implemented 2 client server applications (CDPLink and CP Vital Stats) with over 150 users in home office, outside sales force and Puerto Rico mfg operation. Reduced operating expenses by $500K, reduced inventory and scrap by $1 M, reduced cycle time from months to days. • Additional achievements and projects: o Product Recall data extraction and management – cut cycle time from 2 wks to 2 days; Sales Tracing system – reduced time to compete sales tracing from 2 days to 4 hours; Baxter Research Medical Integration - Integrate the data of a purchased company and added it as a division in our sales and marketing data warehouse. Extensive ETL; Developed, maintained and taught others on complex queries using MS Access -> Oracle; SAM-Net team Application support and Sales Analysis at all levels for 300 users in Sales, Finance, Marketing, Mfg and Logistics departments. Created reports in Crystal Reports and MS Access against Oracle database; Wrote and maintained User Manuals, Application Help for 5 applications; Supported 150 member sales force IT needs (laptop, remote access, sales reporting needs) across all 5 division; Trained employees on Applications, Metaframe access, e-mail, computer operation and MS Office.

Education record

Certificate, Certificate In Software Engineering

Bsba, Management